- Report: #1229955
Complaint Review: Wells Fargo Bank - Sun City Center Florida
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Author Confirmed
Why?
Wells Fargo Bank
808 N Pebble Beach Blvd Sun City Center, 33573 Florida, USA
Phone:
813-276-6251
Web:
https://www.wellsfargo.com/locator/bank/808__N__PEBBLE__BEACH__BLVD_SUN__CITY__CENTER_FL_33573/
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Wells Fargo Bank Nicole Hoffman Wells Fargo and Nicole Hoffman lied, cheated, and kept my money hostage. Sun City Center Florida
This started with a deposit being made at this sub par branch into my account with a check.
I was notified that out of the $5,000 deposit, $1000 would be available the next day. When I check the next day there was only $200 available.
Please note that this was my wedding anniversary and I was in Las Vegas counting on this money to be there ... in fact I had already spent $300+ of it on our dinner ... Well Fargo rubbed salt in the wound by charging me a $35 overdraft fee.
When I called client support the first person who answered was apologetic and went through the normal script routine and when I was told they could not release the funds I asked to speak with a manager who spoke from the same script.
They stated the only people who could release the funds was the branch itself which I was then transferred to. The person who I spoke with went along the same script ... again ... when I stated with conviction that I would be taking legal action he transferred me to Nicole Hoffman.
Her inability to solve simple problems and how she seemed to enjoy to openly disrespect a U.S. Veteran, on his anniversary, proved she is incapable of her current position.
This branch will lie, cheat, and steal and I look forward to publicly shaming them on a continuous basis until a public apology is submitted as well as a substantial settlement.
It should also be noted that when the deposit was made via check, an option was given to deposit cash to ensure availability but since the $1000 was stated to be available we did not go with that option or the option to deposit the funds into PNC Bank where my wife banks ... and where I will be shortly.
CFPB, FTC and the Attorney General are also being notified in addition to legal action being taken.
I would like;
- a public apology from Wells Fargo and Hoffman
- All overdraft fees refunded
- $4500 settlement for their deception, pain and suffering, and poor service
- Admit guilt to violating FTC Act Sec. 5 - False Claims
