- Report: #1338911
Complaint Review: West Loop Mitsubishi - Texas
Reported By:
Single Mom of 5 -
San Antonio, Texas, USA
Submitted:
Updated:
-
Author Confirmed
Why?
West Loop Mitsubishi
7007 NW Loop 410 78238 Texas, USA
Phone:
2105093777
Web:
N/A
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Business Rating:
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West Loop Mitsubishi, Mitsubishi Ally Financial West Loop Mitsubishi Committed Income Fraud, "cash back" scheme, Misrepresentation of Terms and attempted trade auto fraud on altered Contract San Antonio Texas
West Loop Mitsubishi finance dept. committed income fraud, "cash back" scheme, misrepresentation of terms and attempted trade auto fraud to make profit on advertised rebates and then some, "bait & switch" and altered contract towards car purchase off of me for their personal gain so car buyers do not know and then change numbers around on the final contract. They ran my credit 8 times, when they were only supposed to run it once with their company bank, Ally Financial and what I believe to be possible "straw purchase" without my consent.
I’m a single mom with five kids and they lied about income on the application the salesman filled out to get an approval amount from the bank. My income was overseen, my sister's was overstated. I had a 635 and they ran my credit 8 times told me they only run it once. My credit score dropped 50 points. My sister has a 732 and they gave us a 8.99% apr. for a 2016 Mitsubishi Outlander?!
The salesman, Coleman told me, the cars were on sale and suv's were $17,000 and $20,000 and he will get me the employee discount to get me in the new car I wanted including the free car wash and oil change because we knew each other and he'd take care of me. Every time, I asked Coleman and finance guy, Rollins questions during the negotiating process to confirm I want advertised price, $3,000 rebate, discount for hail damage...trying to make sure they make a deal where I needed and can afford they said, "Yes, we got you"..."We will take care of you"..."Don't worry.”
After a week of negotiating, I got rid of my trade in car to someone in Houston, TX because both Coleman and Rollins told me they lowered my payments and got me my terms without my trade in. Then, when I got back in town the following week Coleman told me its the same pymts. to go to the finance dept. because he could not answer my questions about the finance amount, interest or why my monthly payments keep going up and down like a "yo-yo" financing scheme. Rollins, lied to me he said I was getting the car financed as agreed $24,000 minus $3,000 rebate off, the employee discount off and only sales tax and required fess added and NO TRADE, no warranties or no gap. Rollins said I had to sign blank contracts first because my sister was not there. He said, "do not put the dates" and then he will print it after its all signed. After signing, Rollins and Coleman, said I would get a copy of my contract when my license plates come in a couple weeks.
Finally, when I got my license plates with my yellow page contract this week, I looked at it and seen what the Rollins did. He pulled a "bait and switch" charged me $27,315 minus $3,000 plus $1,432 for taxes and added in additional fees with my finance amount $24,731.34. I did not agree to that, I asked him to please fix it, that is wrong. That is not what I agreed to.
I called him out on what he did wrong and he slammed his hands on the desk and yelled, "this is why I hate blank contracts!"
I told him, "that is illegal!" Why did you do that? I asked him to "do what is right" and "he knows he did wrong" and the bank said "only the dealership can fix it".
Then he said, "You can come back tomorrow to talk to the Sales Director I can't change it, only he can."
I went back the next day and talked with the Sales Director Walker. I asked for a copy of documents in my folder and I told him what happened. He said, he did not have it, but will have to talk with both the guys first, look over my file once he gets it from main office location to see if any wrong doing and will call me today. He did not call me. So I filed a complaint with the BBB.
Do the right thing! West Loop Mitsubishi!
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
USA
Never sign a blank contract
#2Consumer Comment
Sun, November 20, 2016
Never, never sign a blank contract. If anyone asks you to sign one, get up and walk out because they are going to rip you off. There is no legitimate reason to ever sign a blank contract. Also, there is no legitimate reason for you to not get a copy of what you sign at the time you sign it. Any time a finance person at a dealership office gives you any excuse whatsoever about the blank contract then you are being set up to take a great big hit on the price of the vehicle or the interest rate or both.
Remember, finance people get a huge commission on increasing the interest rate to above the amount that the lender requires. This is called a premium-par rate and is a well-known trick of car dealership finance people. The other items they get paid on include any "extra's" like warranties, gap insurance, etching, maintenance packages etc. You name it and the finance person is looking to stick it to you by including it in your deal. Having a blank contract is just like giving the finance person a blank check - signed by you.
Report this dealership to the CFPB. Get an attorney and show the attorney that they increased your income and your sister's income. That is fraud. Report them to everyone. Maybe the attorney can have the dealership unwind the deal or get a judge to do it.
Next time, don't sign any blank contract and don't walk out of the finance office without a copy of everything you signed. if a dealership won't cooperate, walk away. Better yet, get your financing from a credit union before you ever shop for a vehicle so you don't have to go through all of this heartache.
