- Report: #1461668
Complaint Review: Whirlpool - Benton Harbor Michigan
Reported By:
Gary -
South Miami, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Whirlpool
2000 N. M-63 Benton Harbor, 49022-2692 Michigan, United States
Phone:
269-923-5000
Web:
Whirlpool.com
Categories:
Business Rating:
(0)
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Whirlpool Kitchenaid Manufactured a refrigerator that was defective Benton Harbor Michigan
About a year ago, I purchased all brand new appliances for my kitchen. I purchased all high-end Kitchenaid appliances with matching handles. Recently the refrigerator broke. I contacted Kitchenaid who said the problem was a "known issue" and they could replace it with the same model but the replacement would not be available for 6 to 8 months, or I could get my money back. At first, the idea of getting my money back seemed fair, but then I realized more problems. First I had a lot of food that spoiled because of the breakdown, and they would not pay for that. Then when I went to replace it at the retailer I found numerous other problems.
First the new refrigerator would not match unless I got another Kitchenaid or a Jennair which they also make. Second, when I purchased ALL new appliances I was given extra large discount packaged pricing that saved me thousands of dollars. Now I was going to have to pay full price. I contacted Whirlpool again and was told that the Jennair model that would be perfect because it matched everything else I had purchased was hundreds of dollars more. Further, the manufacturer did not have any in stock and I would have to wait 6 to 8 weeks. The retailers did have the model in stock, but the manufacturer said they could not use any that they had already shipped and were now in the retailer's warehouses. I could buy it directly from the retailer, but it would be almost $1,000.00 more! They also wanted to give me a check, when they picked up the old frig, and even though they used the same delivery service as the retailer, they would not allow it to be done at the same time? So I had to lay out the money for replacement groceries, I had to lay out the money for the replacement, I had to have two frigs in my home till they arranged pickup, and I had to either wait 6 to 8 weeks plus pay hundreds of dollars to get the similar model they make under their Jennair name, or pay almost $1,000 for the same as I had originally?
If Whirlpool cared about its customers, they would be willing to accommodate them when they have a defective product. I think if the Jennair is the same, and it looks identical, they should have done what they could have to switch it out for me ASAP, even if that meant working with the retailer.
1 Updates & Rebuttals
Gary
Miami,Florida,
United States
Their bad service continues On
#2Author of original report
Wed, October 10, 2018
After all the grief they put me through, they refused to allow the delivery company who was delivering my new replacement refrigerator, (that they could not sell me,) pick up the defective one. So I had two in my house for about a week. Then they could not Fedex me the check as they promised, they actually had a third delivery company truck bring it. This means I not only had to wait three weeks for my money, but I also had to wait home for a third time for a 4 hour delivery period. These people, Whirlpool just don't care about their customers.
