- Report: #135916
Complaint Review: White County Cable Television - Searcy Arkansas
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White County Cable Television
1927 Beebe-Capps Exp. Searcy, 72143 Arkansas, U.S.A.
Phone:
501-2684117
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White County Cable Television Dial-up speeds and constantly dropped connections for $45.00 a month ripoff Searcy Arkansas
*Author of original report: White County Cable Television the third tech came back out two days later
*Author of original report: White County Cable Television the third tech came back out two days later
*Author of original report: White County Cable Television the third tech came back out two days later
White county cable television sells "high-speed" internet services from a company called Cablelynx. Cablelynx is a great company with great support, don't get me wrong. it all comes down to the Cable television company who owns the cabling through the city.
I've complained of dial-up speeds (Downloads 10kbps or less) over the past two months where i'm paying $55.00 per month ( this is the non-contract price, yearly committment price is $45.00 per month) for speeds that are comparable to 64k ISDN. My package calls for a maximum download rate of 3.0mbps. I've not seen the speeds.
After numerous calls to their support line, the ISP transferring me to their tier two support, three visits from a "tech" (first one was rather rude and insisted that we don't know anything about the service) the second being a hippy asking if I had any spare parts, promising to return the following day to do a drop so that I might get my purchased rates, the third, not even waiting for me to answer the door then leaving.
I am thoroughly unhappy with the quality of service we are recieving. White County Cable, Hire someone that knows what they're doing, and make sure that when they promise a service, that the customer gets it. Thank you.
Courtney
Searcy, Arkansas
U.S.A.
I've complained of dial-up speeds (Downloads 10kbps or less) over the past two months where i'm paying $55.00 per month ( this is the non-contract price, yearly committment price is $45.00 per month) for speeds that are comparable to 64k ISDN. My package calls for a maximum download rate of 3.0mbps. I've not seen the speeds.
After numerous calls to their support line, the ISP transferring me to their tier two support, three visits from a "tech" (first one was rather rude and insisted that we don't know anything about the service) the second being a hippy asking if I had any spare parts, promising to return the following day to do a drop so that I might get my purchased rates, the third, not even waiting for me to answer the door then leaving.
I am thoroughly unhappy with the quality of service we are recieving. White County Cable, Hire someone that knows what they're doing, and make sure that when they promise a service, that the customer gets it. Thank you.
Courtney
Searcy, Arkansas
U.S.A.
3 Updates & Rebuttals
Courtney
Searcy,Arkansas,
U.S.A.
White County Cable Television the third tech came back out two days later
#2Author of original report
Tue, March 29, 2005
Ok, the third tech came back out two days later. He came armed with a CM500IP, a brand new cable modem, and a laptop computer attempting to prove to me that the problem is on my end. When he got dial-up speed out of his modem on his laptop he simply said "There's not really anything I can do for you, but there definitely is a problem." I have lost all respect for this provider. I am going go call the plant manager today, as he was supposed to contact me yesterday and never did. My modem will not hold a connection for more than 15 minutes at a time now. then I have to power cycle the modem and wait a half hour for it to range the propper frequencies and finally recieve it's configuration, then do it again in 15 minutes if i'm still interested in using my connection.
Courtney
Searcy,Arkansas,
U.S.A.
White County Cable Television the third tech came back out two days later
#3Author of original report
Tue, March 29, 2005
Ok, the third tech came back out two days later. He came armed with a CM500IP, a brand new cable modem, and a laptop computer attempting to prove to me that the problem is on my end. When he got dial-up speed out of his modem on his laptop he simply said "There's not really anything I can do for you, but there definitely is a problem." I have lost all respect for this provider. I am going go call the plant manager today, as he was supposed to contact me yesterday and never did. My modem will not hold a connection for more than 15 minutes at a time now. then I have to power cycle the modem and wait a half hour for it to range the propper frequencies and finally recieve it's configuration, then do it again in 15 minutes if i'm still interested in using my connection.
Courtney
Searcy,Arkansas,
U.S.A.
White County Cable Television the third tech came back out two days later
#4Author of original report
Tue, March 29, 2005
Ok, the third tech came back out two days later. He came armed with a CM500IP, a brand new cable modem, and a laptop computer attempting to prove to me that the problem is on my end. When he got dial-up speed out of his modem on his laptop he simply said "There's not really anything I can do for you, but there definitely is a problem." I have lost all respect for this provider. I am going go call the plant manager today, as he was supposed to contact me yesterday and never did. My modem will not hold a connection for more than 15 minutes at a time now. then I have to power cycle the modem and wait a half hour for it to range the propper frequencies and finally recieve it's configuration, then do it again in 15 minutes if i'm still interested in using my connection.
