Complaint Review: WhiteOverNite - SKYFISSION - Mountain View California

I received an unsolicited ad on my email that looked interesting. It was from WhiteOverNite, for a free trial sample of their tooth-whitening product for $3.95 shipping. It seemed reasonable, so I clicked on it and it took me immediately to the address and payment information. I noticed that there was no other pertinent information available on that ad, and I was a little hesitant. My 15 yr. old son was watching the whole process, and encouraged me to try it since it wasn't very expensive. So I put in my information, figuring they would send me further info when I received the product. The "free" sample had not arrived yet, when I noticed, five days after ordering the $3.95 "Free" Sample, that an unauthorized $106.90 had been withdrawn from my bank account by WhiteOverNite. (The first $3.95 was withdrawn by Skyfission LLC.) My Bank said they would send me investigation papers, and gave me a phone number, which I called, and of course, got only an answering machine for a customer Service Rep. I left a message, telling them I wanted the money returned to my account.

One day AFTER the money had been withdrawn from my account,I received another e-mail advertisement that had full details,the details of the "free" transaction I had made--that I had automatically enrolled into an autoship program, saying "within 14 days of placing you order, you will automatically be shipped a 60 day supply billed at$99.95 plus shipping and handling...the Auto-Ship service is not only FREE, but the shipping and handling fee is discounted for only $6.95. If after using WhiteOverNite free supply and first shipment, you decide you do not want you next 60 day shipment simply contact us 30 days before...due.....Please note that there are no refunds on the first shipment of the Auto-Ship program...aI authorize the charrge for my free supply plus shipping of $3.94 and also authorize to be chargedfor the autoship program of $99.95 plus $6.95 shipping. For my convenience, please delay the autoship charge to within 14 says of my first charge of $3.95. ...by clicking on "Process Card", I agree to all the above items."

Of course NONE of this information was on the first advertisement that I replied to. If it had been, I would NEVER have agreed to buy the "free 7 day sample." No one in their right mind would ask to be billed for 60 days of tooth whitener that they had never even tried. They make it sound confusing so you still think the first shipment is the "free' thing you ordered. Also notice that the money was taken out of my account before 14 days, before I ever received even the "Free" sample, and before I had any further information to go on.

When I called WhiteOverNite again, only 1 week later, I got a real person this time, who told me that the 60 day supply had been shipped on the day my money was taken out, (though I still have not received it.) I told them of the fraudulent way they had advertized, and that I had no knowledge of this $106.90 being authorized. They said even if I returned the product,it was non-refundable. I have never heard of a legitimate company that would not refund you if you refused their product, or returned their product unused and unopened.

Take my advice, and never,never, never try free things. There are always strings attached, and worse, those strings lead right to your bank account. Never do business with White Over Nite. They will definitely Rip You Off.

Aleta

Mona, Utah
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it hasbeenmore than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist youproperly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to dealwith it,take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was.Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily faxor mail toyou the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it!Make sure theymake the Rip-off Report.. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.