Gregg
Erie,#2REBUTTAL Owner of company
Mon, February 26, 2007
To Whom It May Concern: In regard to Mr. *** claim. The contract that Mr. *** had with his previous Alarm co. as well as the one we use for our clients, clearly states that the contract automatically renews itself, unless we receive a written notice before his current year expires. We sent Mr. *** an invoice more then 30 days before the end of his current year. His year expires on December 31; we sent our invoice on November 11, 2005. We did not receive any letter that he wanted to terminate the service. If he wanted to make sure that we received it, he should have sent it certified. This is what our company has to do before we can cancel an account. We have to have records of an attempt to notify an account, for the obvious liability reasons. As Mr. *** stated in his own letter to you, he replaced the security system with another company, he only informed us after we sent him his yearly invoice. He never informed us the prior 10 months. I do not know what the date was when he called. If it was after Dec. 31st; then he already was past his due date and is liable for another year and as stated, we never received a letter in the first place. What Mr. *** and other delinquent accounts don't understand is that once the monitoring passes their due date, my company pays for the monitoring of the account for the upcoming year. It is in my interest to cancel the account before the new year starts, because my company then has to try to collect the money from that client. (Trying to be nice doesn't work all the time) most of my clients do eventually pay. I do understand that most people are just having a hard time with bills. Unfortunately, there are other people who simply move and never notify us or just don't want to pay for monitoring services anymore and don't send a letter, they simply ignore the invoices. The other claims that Mr. *** made about not scheduling a service call to check his system can not be verified. I do not have any records of him requesting a service a call. We did have some problems with the answering co. that were using, which has been resolved, but I never had complaints about them not giving us messages. I did speak to Mr. *** this past summer when he received a letter from us informing him that we were canceling his monitoring service unless we heard from him in 7 days and that we would turn it over to a collection agency if we did not receive payment. We had the option to send his account to a collection agency, but I decided not too. The reason being he wasn't an existing account of ours and it wasn't worth the trouble. I personally have never been accused of trying to get over on anybody and I was nice enough not to send Mr. *** to a collection agency. Instead of being grateful he writes a letter to the BBB and this Internet site accusing us of negligence, when he himself can not even prove that he wrote a letter and that we received it. My company takes great pride in our work and customer service. I have been in business for 14 years now, won several awards and never had a complaint of this nature! Sincerely, Gregg Butala President ERIE DIVISION-Corp. Office 8331 Edinboro Road Erie, PA 16509 (814) 476-7711 800-294-5594 Fax (814) 476-0722 POCONO DIVISION (570) 455-5594 whitetailelectronics.com