- Report: #66650
Complaint Review: Whittaker's Trophy Auto Sale - Ft. Drum, Quatermaster Road New York
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Author Not Confirmed
Why?
Whittaker's Trophy Auto Sale
511th Military Company, Quater Master RD Ft. Drum, Quatermaster Road, 13602 New York, U.S.A.
Phone:
315-668-7021
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Whittaker's Trophy Auto Sale Tony & Dave Sale's Person Mr Whittaker The Owner Sold me a $7498.00 lemon that broke down on me in three days and they refused to give me a new car or give me my money back ripoff Central Square New York New York
The Company sold me a $ 7498.00 lemon SUV that broke down in less than four days. The car broke down in ney york city and they told me to bring it to a ford dealership and I did. The problem is,is that it cost too much to fix the car and they said it is too for away to tow back to the car lot.
So they are saying it is my responsibility ( the owner even said to me if I purchase something from wallmart and some thing is wrong with it I would have to bring it back and I could not expect that is walmart's responsibility to bring it back)to bring the car back to them and that cost them too much to get it back on the lot, so it's up to me.It is now 15 days since I have been with the use of the car and they can not decide if the want to fix it or not. And when I call, either the owner is not there or they putting me on hold or giving me the run a round
nigel
Ft Drum, New York
U.S.A.
So they are saying it is my responsibility ( the owner even said to me if I purchase something from wallmart and some thing is wrong with it I would have to bring it back and I could not expect that is walmart's responsibility to bring it back)to bring the car back to them and that cost them too much to get it back on the lot, so it's up to me.It is now 15 days since I have been with the use of the car and they can not decide if the want to fix it or not. And when I call, either the owner is not there or they putting me on hold or giving me the run a round
nigel
Ft Drum, New York
U.S.A.
1 Updates & Rebuttals
Billy
Central Square,New York,
U.S.A.
We strive for customer satisfaction!!
#2REBUTTAL Owner of company
Thu, November 13, 2003
Unfortunatly in all business it is impossible to keep every customer happy, but we strive to do so. Not every situation has an easy and timely solution either. The vehicle purchased had 125k miles on it, and did not carry a NYS lemon law warranty. The vehicle experienced problems with the transmission over 350 miles from our dealership. Which created the biggest problem because we could not get it to fix it here. Mr Nigel Dyer the customer in this instance did not have to pay anything for the repair of this vehicle. We here at Whittaker's went above and beyond to repair his vehicel in NY city at no cost to him. We would go for days with out hearing from the customer, which did not help the timing of the repair. We stand behind our vehicles and offer customer satisfaction.
