- Report: #63195
Complaint Review: Whitworth Transmission Dba Mr. Transmission - Hoover Alabama
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Whitworth Transmission Dba Mr. Transmission
1539 Montgomery Highway Hoover, 35216 Alabama, U.S.A.
Phone:
205-979-3090
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Whitworth Transmission Dba Mr. Transmission Ripoff consumer fraud rip-off Hoover Alabama
Vehicle: 1991 Nissan Maxima
VIN:
Color: White
Repair Center: Whitworth Transmission
DBA : Mr. Transmission
1539 Montgomery Highway
Hoover, AL 35216
205-979-3090
Center # 222
History
The above mentioned vehicle was purchased on September 13, 2002 from XXXXX in a private transaction for $3,000.00. The vehicles repair history was included in the transaction. Following the purchase, the vehicle has been serviced in the recommended manner, including regular oil changes and tire rotations.
On Sunday, May 25, 2003, the above mentioned vehicle was driving west on Highway 119 in front of Eagle Point development in Birmingham, Alabama (Shelby County). The vehicle lost power (with engine still running) and the driver (XXXXX) pulled to the right of the road. Miss XXXXX contacted her father, XXXXX, who met her at the disabled vehicles location. Upon turning the vehicle on, Mr. XXXXX found that the engine started normally, upon stepping on the accelerator the engine responded in the correct manner. However, when shifting into any gear, including reverse, the transmission did not engage. At this time Mr. XXXXX contacted a towing company and the vehicle was towed to the Goodyear Center on Montgomery Hwy. in Hoover, Alabama.
On Monday, May 26, 2003, the manager of Goodyear, Mark, contacted Mr. XXXXX and advised him that the problem was transmission related and that his shop was not equipped to work in these problems. He suggested calling Mr. Transmission in Hoover, Alabama. Mr. XXXXX contacted Mr. Transmission, advised them of the problem and they offered to tow the vehicle at no charge to their location.
On the same day, Randy from Mr. Transmission contacted Mr. XXXXX via phone and advised him that the problem was transmission related and estimated the repair cost to be approx. $1400. He advised that he could narrow the problem down by disassembling the transmission and then determine if it needed to be rebuilt or replaced. He advised that the charge for this would be $400.00, which would be applied to the repair if it was done by Mr. Transmission. Mr. XXXXX advised them that he would have to think about it.
That same date, Mr. XXXXX contacted AAMCO Transmission in Vestavia, Alabama. Mr. XXXXX spoke with the manager, who explained what could be wrong with the vehicle, and gave an estimate of $1200, worst case scenario. He also recommended Wells Fargo Financial to obtain a loan to pay for the repair. That day, Mr. XXXXX contacted Wells Fargo and was able to obtain a loan for $2000.00 . Mr. XXXXX contacted Mr. Transmission and advised them that he would not have them repair the vehicle and that he would have the vehicle towed from their location.
It was at this time that Randy requested that he be allowed to look at the vehicle again, to see if anything was missed during the first inspection. Mr. XXXXX agreed to this proposal. Several hours later Randy contacted Mr. XXXXX and advised him that the transmission would not have to be taken apart, that the problem was with the Torque Converter.
Randy advised that the price to repair this would be $800, parts and labor. Mr. XXXXX authorized the repair. Mr. XXXXX also contacted Wells Fargo, advised them that he would be taking out the loan, but for the amount of $800, not $2,000.
On Tuesday, May 27, 2003, Randy contacted Mr. XXXXX and advised him that the vehicle had been repaired. Mr. XXXXX picked the vehicle up with XXXXX and paid Mr. Transmission the sum of $798.46, in the form of a personal check. The check number was 5994. Mr. XXXXX asked Bill what he recommended be done with the car.
Bill advised Mr. Schultz to drive it, meaning it was a good car and it was in good shape. XXXXX left Mr. Transmission on her way to her work. During the drive, XXXXX contacted Mr. XXXXX via cell phone and advised him that the car was jerking during acceleration and coming to a stop. XXXXX arrived at her place of employment, which is in the Walmart Shopping Center on John Hawkins Pkwy. in Hoover, which is approximately 5 miles from Mr. Transmission.
Mr. XXXXX met Miss XXXXX there, and test drove the vehicle. The vehicle, as Miss XXXXX stated, was buckling and jerking during acceleration and braking. Mr. XXXXX contacted Mr. Transmission, and spoke with Bill. Bill, who appeared to be either the owner or manager, advised Mr. XXXXX to drive the vehicle back to Mr. Transmission. Mr. XXXXX advised Bill that the vehicle was not drivable and requested a tow. Bill advised that he would dispatch a tow truck to his location and have it brought back to Mr. Transmission.
On Wednesday, May 28, 2003, Randy contacted Mr. XXXXX and advised him that the Solenoid was bad and needed to be replaced. The recommended repair was $250.00, which included a new Solenoid and a flushing of the valves. When asked how this could have happened, Randy just said they just go bad. Seeing that there was no choice in the matter, Mr. XXXXX authorized the repair.
The vehicle was picked up on June 3 and payment was made with a Master Card in the amount of $250.00. Again, Mr. XXXXX asked Bill what he suggested be done with the car, seeing that repairs were increasing. Bill said Drive It.
The vehicle drove fine for a few days, however then began to drive rough. The vehicle was taken back to Mr. Transmission, who advised that everything was fine with the transmission, but that the condition was now being caused by a motor mount that was bad. Mr. XXXXX asked Randy what caused this and he advised that they just go bad. He advised that the repair charge on this would be $200 and that the exhaust had come separated and that they would weld it during the repair. Mr. XXXXX drove the vehicle to Good Year in Hoover and requested that they check it out.
Mark at Good Year advised that the motor mount was bad and that it would cost $171.00 to repair. Mr. XXXXX requested to speak with the mechanic who inspected the vehicle to ask some additional questions. Mr. XXXXX asked the mechanic if this could have been caused by the previously done repairs. The mechanic said that he did not know, however, he did state that the person who replaced the torque converter had to remove the bad motor mount in order to replace the torque converter and would have seen that it was bad, therefore advising that it would need to be replaced in order to avoid further damage.
He also stated that the exhaust had been damaged by the bad motor mount and that welding may not repair it. Good Year advised that the motor mount could be replaced that day. Mr. XXXXX advised Good Year that he would first allow Mr. Transmission to make good on their previous repairs.
Mr. XXXXX contacted Randy at Mr. Transmission of this finding. Randy agreed to replace the motor mount and not charge for labor. Mr. XXXXX agreed to this repair.
The vehicle was brought in the following day and it sat there for two days, since Mr. Transmission could not find any local part centers that had the motor mount in stock. Mr. XXXXX contacted Westwood Auto and NAPA, who both advised that the part was in stock. Mr. XXXXX then called back Randy, who said that they still did not have the part. Mr. XXXXX then advised Randy that upon repair completion, if Randy could find a buyer for the vehicle,
Mr. Schultz would pay Randy any amount that he could get for the vehicle that exceeded $2250. Within one hour, Randy called Mr. Schultz and told him that he had gotten the part and it would be ready by 4 pm. When Mr. XXXXX picked the vehicle up, he was told by Randy that the exhaust could not be welded, that it needed a new exhaust manifold, since the old one was damaged by the bad motor mount. Mr. XXXXX paid the bill, $131.00 with a Master Card. Mr. XXXXX objected to the price of the part, since he had been quoted $65.00 by the auto part dealers.
Bill became very agitated at Mr. XXXXX objection to the parts charge. Mr. XXXXX , in lieu of arguing with Bill, thanked him and left the location. Mr. XXXXX contacted Midas muffler to request a price on an exhaust manifold. Midas advised Mr. XXXXX that the part could not be installed by them, that it was only installed by the dealer. Mr. XXXXX contacted Crown Nissan and spoke with their service department. They advised him that the repair would cost approximately $650, possible more.
During the last two weeks of June, 2003, Mr. XXXXX had the vehicle appraised in its current condition. Before the motor mount replacement, the vehicle appraised for $1000. After the replacement, the vehicle appraised for $1200-1400 due to the loud exhaust noise.
The vehicle was traded in on July 3, 2003, with Mr. XXXXX taking a substantial loss.
Synopsis of repairs:
Torque Converter $ 798.45
Solenoid/Valve Flush $ 250.00
Motor Mount $ 131.01
Sub-Total $ 1179.46
Indirect Charges:
Interest on Wells Fargo Loan $ 400.00
Interest on Master Card Loan Unk.
Loss of Value:
Vehicle Trade In Value
In Excellent Condition $1950.00
Vehicle Trade In Value in
Condition that Mr. Transmission
Left it $1200.00
Net Loss $ 750.00
Vehicle Private Sale Value
In Excellent Condition $3105.00
Vehicle Private Sale Value
In Condition Mr. Transmission
Left It $1500.00
Net Loss $1605.00
Total Losses Incurred:
Repairs/Interest/Loss of Value
Trade In $2329.46
Repairs/Interest/Loss of Value
Private Sale $3184.46
Robin
Birmingham, Alabama
U.S.A.
Click here to read other Rip Off Reports on Mr. Transmission
VIN:
Color: White
Repair Center: Whitworth Transmission
DBA : Mr. Transmission
1539 Montgomery Highway
Hoover, AL 35216
205-979-3090
Center # 222
History
The above mentioned vehicle was purchased on September 13, 2002 from XXXXX in a private transaction for $3,000.00. The vehicles repair history was included in the transaction. Following the purchase, the vehicle has been serviced in the recommended manner, including regular oil changes and tire rotations.
On Sunday, May 25, 2003, the above mentioned vehicle was driving west on Highway 119 in front of Eagle Point development in Birmingham, Alabama (Shelby County). The vehicle lost power (with engine still running) and the driver (XXXXX) pulled to the right of the road. Miss XXXXX contacted her father, XXXXX, who met her at the disabled vehicles location. Upon turning the vehicle on, Mr. XXXXX found that the engine started normally, upon stepping on the accelerator the engine responded in the correct manner. However, when shifting into any gear, including reverse, the transmission did not engage. At this time Mr. XXXXX contacted a towing company and the vehicle was towed to the Goodyear Center on Montgomery Hwy. in Hoover, Alabama.
On Monday, May 26, 2003, the manager of Goodyear, Mark, contacted Mr. XXXXX and advised him that the problem was transmission related and that his shop was not equipped to work in these problems. He suggested calling Mr. Transmission in Hoover, Alabama. Mr. XXXXX contacted Mr. Transmission, advised them of the problem and they offered to tow the vehicle at no charge to their location.
On the same day, Randy from Mr. Transmission contacted Mr. XXXXX via phone and advised him that the problem was transmission related and estimated the repair cost to be approx. $1400. He advised that he could narrow the problem down by disassembling the transmission and then determine if it needed to be rebuilt or replaced. He advised that the charge for this would be $400.00, which would be applied to the repair if it was done by Mr. Transmission. Mr. XXXXX advised them that he would have to think about it.
That same date, Mr. XXXXX contacted AAMCO Transmission in Vestavia, Alabama. Mr. XXXXX spoke with the manager, who explained what could be wrong with the vehicle, and gave an estimate of $1200, worst case scenario. He also recommended Wells Fargo Financial to obtain a loan to pay for the repair. That day, Mr. XXXXX contacted Wells Fargo and was able to obtain a loan for $2000.00 . Mr. XXXXX contacted Mr. Transmission and advised them that he would not have them repair the vehicle and that he would have the vehicle towed from their location.
It was at this time that Randy requested that he be allowed to look at the vehicle again, to see if anything was missed during the first inspection. Mr. XXXXX agreed to this proposal. Several hours later Randy contacted Mr. XXXXX and advised him that the transmission would not have to be taken apart, that the problem was with the Torque Converter.
Randy advised that the price to repair this would be $800, parts and labor. Mr. XXXXX authorized the repair. Mr. XXXXX also contacted Wells Fargo, advised them that he would be taking out the loan, but for the amount of $800, not $2,000.
On Tuesday, May 27, 2003, Randy contacted Mr. XXXXX and advised him that the vehicle had been repaired. Mr. XXXXX picked the vehicle up with XXXXX and paid Mr. Transmission the sum of $798.46, in the form of a personal check. The check number was 5994. Mr. XXXXX asked Bill what he recommended be done with the car.
Bill advised Mr. Schultz to drive it, meaning it was a good car and it was in good shape. XXXXX left Mr. Transmission on her way to her work. During the drive, XXXXX contacted Mr. XXXXX via cell phone and advised him that the car was jerking during acceleration and coming to a stop. XXXXX arrived at her place of employment, which is in the Walmart Shopping Center on John Hawkins Pkwy. in Hoover, which is approximately 5 miles from Mr. Transmission.
Mr. XXXXX met Miss XXXXX there, and test drove the vehicle. The vehicle, as Miss XXXXX stated, was buckling and jerking during acceleration and braking. Mr. XXXXX contacted Mr. Transmission, and spoke with Bill. Bill, who appeared to be either the owner or manager, advised Mr. XXXXX to drive the vehicle back to Mr. Transmission. Mr. XXXXX advised Bill that the vehicle was not drivable and requested a tow. Bill advised that he would dispatch a tow truck to his location and have it brought back to Mr. Transmission.
On Wednesday, May 28, 2003, Randy contacted Mr. XXXXX and advised him that the Solenoid was bad and needed to be replaced. The recommended repair was $250.00, which included a new Solenoid and a flushing of the valves. When asked how this could have happened, Randy just said they just go bad. Seeing that there was no choice in the matter, Mr. XXXXX authorized the repair.
The vehicle was picked up on June 3 and payment was made with a Master Card in the amount of $250.00. Again, Mr. XXXXX asked Bill what he suggested be done with the car, seeing that repairs were increasing. Bill said Drive It.
The vehicle drove fine for a few days, however then began to drive rough. The vehicle was taken back to Mr. Transmission, who advised that everything was fine with the transmission, but that the condition was now being caused by a motor mount that was bad. Mr. XXXXX asked Randy what caused this and he advised that they just go bad. He advised that the repair charge on this would be $200 and that the exhaust had come separated and that they would weld it during the repair. Mr. XXXXX drove the vehicle to Good Year in Hoover and requested that they check it out.
Mark at Good Year advised that the motor mount was bad and that it would cost $171.00 to repair. Mr. XXXXX requested to speak with the mechanic who inspected the vehicle to ask some additional questions. Mr. XXXXX asked the mechanic if this could have been caused by the previously done repairs. The mechanic said that he did not know, however, he did state that the person who replaced the torque converter had to remove the bad motor mount in order to replace the torque converter and would have seen that it was bad, therefore advising that it would need to be replaced in order to avoid further damage.
He also stated that the exhaust had been damaged by the bad motor mount and that welding may not repair it. Good Year advised that the motor mount could be replaced that day. Mr. XXXXX advised Good Year that he would first allow Mr. Transmission to make good on their previous repairs.
Mr. XXXXX contacted Randy at Mr. Transmission of this finding. Randy agreed to replace the motor mount and not charge for labor. Mr. XXXXX agreed to this repair.
The vehicle was brought in the following day and it sat there for two days, since Mr. Transmission could not find any local part centers that had the motor mount in stock. Mr. XXXXX contacted Westwood Auto and NAPA, who both advised that the part was in stock. Mr. XXXXX then called back Randy, who said that they still did not have the part. Mr. XXXXX then advised Randy that upon repair completion, if Randy could find a buyer for the vehicle,
Mr. Schultz would pay Randy any amount that he could get for the vehicle that exceeded $2250. Within one hour, Randy called Mr. Schultz and told him that he had gotten the part and it would be ready by 4 pm. When Mr. XXXXX picked the vehicle up, he was told by Randy that the exhaust could not be welded, that it needed a new exhaust manifold, since the old one was damaged by the bad motor mount. Mr. XXXXX paid the bill, $131.00 with a Master Card. Mr. XXXXX objected to the price of the part, since he had been quoted $65.00 by the auto part dealers.
Bill became very agitated at Mr. XXXXX objection to the parts charge. Mr. XXXXX , in lieu of arguing with Bill, thanked him and left the location. Mr. XXXXX contacted Midas muffler to request a price on an exhaust manifold. Midas advised Mr. XXXXX that the part could not be installed by them, that it was only installed by the dealer. Mr. XXXXX contacted Crown Nissan and spoke with their service department. They advised him that the repair would cost approximately $650, possible more.
During the last two weeks of June, 2003, Mr. XXXXX had the vehicle appraised in its current condition. Before the motor mount replacement, the vehicle appraised for $1000. After the replacement, the vehicle appraised for $1200-1400 due to the loud exhaust noise.
The vehicle was traded in on July 3, 2003, with Mr. XXXXX taking a substantial loss.
Synopsis of repairs:
Torque Converter $ 798.45
Solenoid/Valve Flush $ 250.00
Motor Mount $ 131.01
Sub-Total $ 1179.46
Indirect Charges:
Interest on Wells Fargo Loan $ 400.00
Interest on Master Card Loan Unk.
Loss of Value:
Vehicle Trade In Value
In Excellent Condition $1950.00
Vehicle Trade In Value in
Condition that Mr. Transmission
Left it $1200.00
Net Loss $ 750.00
Vehicle Private Sale Value
In Excellent Condition $3105.00
Vehicle Private Sale Value
In Condition Mr. Transmission
Left It $1500.00
Net Loss $1605.00
Total Losses Incurred:
Repairs/Interest/Loss of Value
Trade In $2329.46
Repairs/Interest/Loss of Value
Private Sale $3184.46
Robin
Birmingham, Alabama
U.S.A.
Click here to read other Rip Off Reports on Mr. Transmission
2 Updates & Rebuttals
Mr. Transmission
Hoover,Alabama,
USA
Problem Solved with Team Work
#2REBUTTAL Owner of company
Mon, August 22, 2016
Mr. XXXXXX was refunded the amount of $381.00, which was for the last two repairs performed on the vehicle. Mr. Transmission is a company that strives to provide outstanding customer service. We as a ethical company will rectify any and all complaints to the best of our ability.
Robin
Birmingham,Alabama,
U.S.A.
Refund given for last two repairs performed on the vehicle.
#3Author of original report
Thu, November 13, 2003
Upon contacting Randy at Mr. Transmission with the facts outlined in the report, Randy agreed to refund Mr. XXXXXX the amount of $381.00, which was for the last two repairs performed on the vehicle. Although this did not compensate for the loss of value of the vehicle, it did compensate for two repairs that could have been avoided. It is apparent that Mr. Transmission will attempt to rectify complaints to the best of their ability.
