- Report: #732960
Complaint Review: Wine Insiders - Internet
-
Author Confirmed
Why?
Wine Insiders
PO BOX 8010 Internet, United States of America
Phone:
1-800-615-7304
Web:
www.wineinsiders.com
Categories:
Business Rating:
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Wine Insiders Bait and Switch -- offered Groupon and used my info to charge wine to my debit card, Internet
I purchased a Groupon for Wine Insiders for $25 to get $75 in credit. I went to wineinsiders.com and picked out wine. I went to check out and before I could enter the Groupon in the gift certificate section it forced me to enter my personal information including my debit card. I did so and hit enter. A message came up on the screen that said the coupon was invalid. I tried again. The same thing happened. I contacted Groupon and they refunded my $25. This was 8 days ago. I never heard anything from Wine Insiders though they had my phone number, address and email address. This morning my card was charged over $100 by Wine Insiders.
I called them to have the charge reversed and was informed that there was wine coming to my house today -- I have to miss work, sit here and wait so that I can refuse the delivery and only then will they return the money to my account. I have incurred bank fees, missed pay and am still waiting for this delivery. I never ordered anything. I backed out of the screen. I never received any confirmation of an order and although the website says an order takes 4 weeks or more, this has all taken place in 1 week.
I stated to Groupon the day this happened that I felt like Wine Insiders was running some kind of scam by gathering my information in this manner and was afraid that this might happen. Nonetheless, I am aghast that it has.
I called them to have the charge reversed and was informed that there was wine coming to my house today -- I have to miss work, sit here and wait so that I can refuse the delivery and only then will they return the money to my account. I have incurred bank fees, missed pay and am still waiting for this delivery. I never ordered anything. I backed out of the screen. I never received any confirmation of an order and although the website says an order takes 4 weeks or more, this has all taken place in 1 week.
I stated to Groupon the day this happened that I felt like Wine Insiders was running some kind of scam by gathering my information in this manner and was afraid that this might happen. Nonetheless, I am aghast that it has.
2 Updates & Rebuttals
RLS2BE
Mukwonago,Wisconsin,
Wine is HORRID
#2Consumer Comment
Wed, April 17, 2013
Anyone who claims they ordered from Wineinsiders more than once is either from the company, or has absolutley no tastebuds and/or has an iron-clad stomach! I have been drinking fine wines for 30 years, and these wines are worse than what comes in a box, yet at 3-10X the price!
VinnyZ66
Minnesota,USA
I purchased the same Groupon.
#3Consumer Comment
Wed, May 25, 2011
At first, the coupon code would not work but I just waited until the next day and then it worked fine.
I have purchased other items from Wine Insiders and I have had not issues.
Note: Always have wine shipped to a business address as someone over 21 must sign for it.
