Complaint Review: Worldwide Galleries - Holbrook, New York

COMPANY OR ORGANIZATION INFORMATION:

Worldwide Galleries

761 Coates Ave. Suite 12

Holbrook, NY United States 11741

(888)715-4700

COMPLAINT INFORMATION:

Complaint #: 1698584

Complaint Type: General Complaint (not a car maker)

Date Received: 10/26/2004

Primary Complaint Classification: Selling Practices

Secondary Complaint Classification: Service Issues

Complaint:

When I purchased the coins I was told that they would be sold on the european market for 3-5 times what I pd. for them in mid April. Prior to this I had tried to contact them , when I did make contact I was told that Mr.Davis had a diabetes problem and that my rep. was now Mr. James Patrick. I was told from a customer service rep. Mr. Mike Stevens that the show was going well and that the selling price was 8-10 times what I pd. for them. After approx. 1 week I tried calling again to find out what the statis was.

Then after many attempts to try and contact them I talked to Mr Eric Stratton and he assured me that he would have Mr. Patrick call me, but to no avail. I finally got in contact with them again after many attempts and spoke with Mr. Ben Wagner and he told me that he would have Mr. Patrick call me,but to no avail. After many more attempts to contact the co. I talked to Mr. Stevens again and was told that the selling price was going for 14-18 times what I pd for them and that it was the reps job to get the most out of the product that he could. But at no time was I contacted and told that there was a bid on these coins. I asked the question is it the reps decision to settle for a price when I was the owner of the coins? I was then told that the coins were being shown on the Japaneese mkt, and the show was going well and that as an investor I should be more patient, and was told at that time the coins that I owned were not even being looked at .

I have made an extremely amount of ph. calls to this company and have even had the answering service threaten me due to the amount of times that I have called. If this is the type of service they provide I feel that as a client who purchased products from them I shouldn't be kept in the dark as to my investments. I can go to my local ph. company and get records of exact dates that I tried to contact them. I only ask that you check into the practice of this company and please let me know if you would need any other information from me.

Desired Settlement: Other (requires explanation)

Settlement Explanation:

I would like to have the company give me a detailed description of what the coins like these sold for at each of the auctions and then give me a fair settlement based on what I was told and the selling price. Also I would like to know why I had to initiate the ph. calls to find out what was going on, when they could have done this. I feel that I was exploited from the service of this company and that the failure on their part to keep me informed was very negligent. Still no return ph. call.

Customer Service Rep: Mr. Mike Stevens

Product or Service: SWISS 20 F GOLD COINS

Model Number: 1853 MS-69 152503-2455 , 1855 MS-69 152531-5648

Account Number:

Order Number: INVOICE# 564834

Salesperson: Mr. JIM DAVIS

Payment Made: Yes

Purchase Price: 1000

Disputed Amount:

Payment Method: Credit Card

Purchase Date: 12/23/2003

Problem Date: 4/15/2004

Complaint Dates: 4/15/2004, 5/15/2004, 6/15/2004

The bureau that will handle your complaint is:

Long Island BBB

399 Conklin St

Farmingdale, NY 11735 -2618

Phone: (212)533-6200

Fax: (516)420-1095

Email: [email protected]

WWW: http://www.newyork.bbb.org

You may wish to print this page for further reference.

Brian

edwardsburg, Michigan
U.S.A.

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