- Report: #182356
Complaint Review: WPI FRIENDS - Internet, Nationwide
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WPI FRIENDS
USA Internet, Nationwide, U.S.A.
Web:
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WPI FRIENDS ripoff FRAUD to military Nationwide usa
THIS COMPANY IS FRAUDULENT. I AM IN THE MILITARY AND UPON VIEWING MY CREDIT CARD STATEMENTS, I NOTICED THAT THEY HAVE BEEN CHARGING ME FOR ALMOST TWO YEARS FOR A SERVICE I HAD NO IDEA EVEN EXISTED!!! I CONTACTED THEM AND IT WAS RUDELY EXPLAINED TO ME THAT THEY WOULD NOT REFUND MORE THAN 3 MONTHS OF THOSE CHARGES. THEY WERE NERVOUS WHEN I THREATENED TO CONTACT THE BBB BUT STILL REFUSED TO REFUND ANY MORE, SO I AM GOING TO REPORT THEM AND I ENCOURAGE OTHERS TO DO THE SAME. SO I AM OUT OVER $200.00 BECAUSE THEY STOLE IT BY CHARGING ME WHEN I DIDN'T EVEN HAVE ACCESS TO THE INTERNET!!! I NEVER AGREED TO THIS AND I HAVE REPORTED IT AS FRAUD. THIS COMPANY MAY AS WELL STEAL THE MONEY RIGHT FROM OUR POCKETS.
Michael
New Hampton, New York
U.S.A.
Michael
New Hampton, New York
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 800-IFRIEND
#2UPDATE Employee
Wed, April 12, 2006
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" During Michael's call to our office, the Customer Service Representative informed him that she only had access to refund charges incurred within the last 4 months of service. In situations where a customer is unsatisfied with ?historic? charges beyond that timeframe the Customer Service Representative in question is to forward the request to a senior representative or supervisor who, while following our ?Customer is Always Right? policy, can and will take whatever steps necessary to obtain that customer's complete satisfaction. As a result, promptly following Michael's call to our office, we issued refunds for 100% of the charges incurred on his account ? which we informed Michael of via a message left on his answering machine on March 22 and which he should have already observed appearing on his statement. Unfortunately, much of the frustration expressed by Michael was due to a mistake on the part of the initial representative who did not inform him of our procedure regarding ?historic? charges and leaving him with the mistaken impression that we considered the matter closed and would not be willing to furnish him with additional refunds. The original representative with whom Michael had contact has since been instructed on the proper procedure to avoid this type of error from occurring in the future. Should there be any further questions or concerns, Michael can contact our Customer Support Department 24/7 at 800-IFRIEND.
