Ken
Kent,#2Consumer Comment
Thu, December 21, 2006
"We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:" I've encountered a third type: 3. "Merchant fraud", in which the merchant uses a ruse such as "age verification" to obtain your credit card number, then makes unauthorized charges.
Steve
Lake Worth,#3UPDATE Employee
Mon, December 18, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details provided by Jennifer. If she is seeing charges on her card from us, it is possible that someone utilized her credit card details, without her knowledge, to create an account with us. We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed: 1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims. 2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims. Based upon Jennifer's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or perhaps simply a case of a joint cardholder failing to recall a visit to our web site. If she has not already done so, we strongly encourage Jennifer to contact our office so that we can cancel the account that may have been established, refund any charges incurred, block any further charges from being incurred with our service, and investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726. We sincerely regret any misimpression that Jennifer may have about our services and our company. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.