Complaint Review: WPI Friends - Lake Worth Rd Florida

Since becoming aware of the above RipOffReport complaint, we have attempted to contact Angella directly via e-mail to let her know that we have refunded her account for the charge posted. Our transaction records indicate that the account in question was created using Angella's personal information, including credit-card number, email address, mailing address, and IP address. The foregoing information was independently verified using records supplied by Mastercard, as well as by internet IP-address registries. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Angella were posted because additional premium services were requested by the person who created the account. The membership which was created included fees for access to premium content. All fees incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Angella's complaint without advance disclosure of such charges and numerous multiple click-throughs by the user to indicate his or her acknowledgement and affirmative consent to such charges. We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed: 1. ?True Person Fraud? (also known as ?Friendly Fraud?), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims. 2. ?Identity Theft,? in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims. Based upon Angella's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. We strongly encourage Angella to contact us so that we can investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Since becoming aware of the above RipOffReport complaint, we have attempted to contact Angella directly via e-mail to let her know that we have refunded her account for the charge posted. Our transaction records indicate that the account in question was created using Angella's personal information, including credit-card number, email address, mailing address, and IP address. The foregoing information was independently verified using records supplied by Mastercard, as well as by internet IP-address registries. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Angella were posted because additional premium services were requested by the person who created the account. The membership which was created included fees for access to premium content. All fees incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Angella's complaint without advance disclosure of such charges and numerous multiple click-throughs by the user to indicate his or her acknowledgement and affirmative consent to such charges. We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed: 1. ?True Person Fraud? (also known as ?Friendly Fraud?), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims. 2. ?Identity Theft,? in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims. Based upon Angella's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. We strongly encourage Angella to contact us so that we can investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Since becoming aware of the above RipOffReport complaint, we have attempted to contact Angella directly via e-mail to let her know that we have refunded her account for the charge posted. Our transaction records indicate that the account in question was created using Angella's personal information, including credit-card number, email address, mailing address, and IP address. The foregoing information was independently verified using records supplied by Mastercard, as well as by internet IP-address registries. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Angella were posted because additional premium services were requested by the person who created the account. The membership which was created included fees for access to premium content. All fees incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Angella's complaint without advance disclosure of such charges and numerous multiple click-throughs by the user to indicate his or her acknowledgement and affirmative consent to such charges. We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed: 1. ?True Person Fraud? (also known as ?Friendly Fraud?), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims. 2. ?Identity Theft,? in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims. Based upon Angella's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. We strongly encourage Angella to contact us so that we can investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.