Steve
Lake Worth,#2UPDATE Employee
Tue, July 17, 2007
We sincerely apologize for any misimpression that Jer may have about our services and our company. Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the details provided by Jer. However, we are happy that Jer contacted our Customer Care Department to resolve the situation directly. If there are any further questions, we encourage Jer to contact us and ask to speak to a supervisor. Our Customer Care Department can be reached by calling 1-800-243-9726 (a toll-free call) and is open 24 hours a day, 7 days a week. In order to create an iFriends account, correct personal information must be given, including the credit card number, expiration date, credit card security code, and billing address. Jer's statement of the information provided suggests that someone in the household may have accessed Jer's information and used it without authorization to create an iFriends account. We take all incidents of fraud very seriously, and are committed to working closely with the victim and local law enforcement to vigorously prosecute those who engage in identity theft. If Jer wishes to open an investigation and press charges against the perpetrator(s), we encourage Jer to have the local police department contact us directly so that we may share additional information with them. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.