- Report: #293408
Complaint Review: Wpi Ifriends Elite - Internet
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Wpi Ifriends Elite
Internet, U.S.A.
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Wpi Ifriends Elite Continues to take money out of my credit card when havnt been authorised and need to know how I can stop this happening Internet
I am frustrated as this company continues to debet my credit card acc with out authoristation, I have closed this account and the bank tells me I will continue to be debited the money until I notify this company, I need your help in getting there contact details or a way i can stop this from happenning as at the moment I am powerless to do anything. your help is critical as I continue to get charged 9.95 usd every month, please help.
Aaron
wa
Australia
Aaron
wa
Australia
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Fri, January 04, 2008
Unfortunately, because Aaron did not provide very many individual details, we were not able to locate the iFriends account in question. We strongly urge Aaron to contact us directly so that we can resolve the situation he has described. The toll-free number from Australia is 0011-800-4374-3637. This number is prominently included next to each charge that appears on Aaron's monthly credit card statement. Additionally, both telephone and email contact information is provided on our website. Aaron mentions a monthly charge of USD 9.95. This charge is for the premium iFriends Elite membership. In order to have this level of membership, the member must affirmatively act to upgrade from the regular free membership. All charges are clearly disclosed in advance. Again, we encourage Aaron to contact us directly so that we may make any necessary changes to the account, including refunds and cancellation if that is what Aaron desires. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
