Sarah
Lake Worth,#2UPDATE Employee
Mon, December 17, 2007
We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
Sarah
Lake Worth,#3UPDATE Employee
Mon, December 17, 2007
We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
Sarah
Lake Worth,#4UPDATE Employee
Mon, December 17, 2007
We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
Sarah
Lake Worth,#5UPDATE Employee
Mon, December 17, 2007
We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."