Complaint Review: WPI* Ifriends Internet 8 - Internet, Nationwide

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.