- Report: #140907
Complaint Review: WPI IFRIENDS - Internet
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Author Confirmed
Why?
WPI IFRIENDS
ifreinds.com Internet, U.S.A.
Phone:
800-ifriends
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WPI IFRIENDS ripoff charged 5.95 without concent INTERNET SCAM Internet
Upon looking at my bank statement today I noticed an unauthorized charge of 5.95 taken by WPI IFRIENDS from my debit card. I had recently signed up at ifriends and was fine with being charged a dollar I thought that was no big deal. Until less than a month later I was charged again. I don't understand how they are getting away with this. I am glad I researched the company as soon as I saw the charge. I am on my way to the bank to take care of it now!
Heather
Port Richey, Florida
U.S.A.
Heather
Port Richey, Florida
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#2UPDATE Employee
Mon, May 02, 2005
Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Shortly after posting this RipOffReport complaint, "Heather" contacted us directly and we resolved this matter to her satisfaction. Should there be any further questions or concerns, "Heather" can contact our Customer Support Department 24/7 at (800) 243-9726.
