- Report: #330424
Complaint Review: WPI Ifriends - Internet
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Author Confirmed
Why?
WPI Ifriends
www.ifreinds.net Internet, U.S.A.
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WPI Ifriends These guys like to charge you, without your permission, for a service you have not agreed to. Internet
This company asked for credit card details to verify age only, they claimed I would never be charged again unless I ordered one of their packages.
So imagine my surprise when I receive my credit card statement and find that they have charged me $9+ (4.53) and I haven't even accessed the page since setting it up!
I have just cancelled my account with these rip off merchants and if receive any signicant news will send an updated report.
Steph1979
Renfrew
United Kingdom
So imagine my surprise when I receive my credit card statement and find that they have charged me $9+ (4.53) and I haven't even accessed the page since setting it up!
I have just cancelled my account with these rip off merchants and if receive any signicant news will send an updated report.
Steph1979
Renfrew
United Kingdom
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Thu, May 15, 2008
We were able to find Steph1979's account. As he stated, he had already cancelled the account, and a Customer Care representative subsequently sent an email to explain the genesis of the charges to him. We have also refunded the charges that were billed, and Steph1979 should see these refunds to his card within the next 7-10 business days. We apologize for any confusion that Steph1979 may have experienced. When Steph1979 created his account, he chose to enroll in the optional ClubVIP premium membership. The regular iFriends membership is free, but the VIP membership that Steph1979 chose to access has a monthly charge associated with it. As a result, he was subsequently billed $5.95 USD. This charge was clearly and conspicuously disclosed in advance. As stated above, we have fully refunded all charges that were billed to Steph1979. We welcome any questions or comments that he may have about his account or the charges that he received. From the UK, our toll-free telephone number is 00-800-4374-3637. Our Customer Care department is available 24 hours a day, 7 days a week. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
