Complaint Review: WPI IFriends - Lake Worth Florida

Unfortunately, because "supervisor" did not provide many individual details, we could not find his specific account. We have tried to address his concerns below. Because his complaint indicates that he is still dissatisfied, however, we urge him to contact our Customer Care Department (open 24 hours a day, 7 days a week) by calling 0011-800-4374-3637 (a toll-free call from Australia), and ask to speak to a supervisor. The $1 US that "supervisor" mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which was necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The $1 charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service. If the customer does not purchase services of $1 or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete. "Supervisor" also states that he was billed several times for $5.95 and $6.95. These charges are associated with the VIP membership option. The cost for VIP membership is $6.95 monthly. As explained above, the $1 credit card authentication fee was subtracted from the first month's cost. This is why "supervisor" saw a charge of $5.95. Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. In addition, we provide a link to email and telephone contact information on every page of our service. We also provide an online cancellation utility and an online help form that subscribers can access to quickly resolve any issues that may arise. "Supervisor" states that he waited five months to contact our Customer Care department to question the charges which had appeared on his bill, despite the appearance of our toll-free number on each of his charge statements over those five months. Our policy is to assure the complete satisfaction of every user. "Supervisor" states that he requested a full refund from the Customer Care representative with whom he spoke. If this was requested, "supervisor" can be sure that it was processed. Again, we urge "supervisor" to contact us so that we can be sure the situation has been resolved to his complete satisfaction. We can assure "supervisor" that anyone he spoke to, or will speak to, is employed directly by iFriends, and not by any third party. We have been in business for 13 years, and we have more than 9 million satisfied customers, including many in Australia. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.

Unfortunately, because "supervisor" did not provide many individual details, we could not find his specific account. We have tried to address his concerns below. Because his complaint indicates that he is still dissatisfied, however, we urge him to contact our Customer Care Department (open 24 hours a day, 7 days a week) by calling 0011-800-4374-3637 (a toll-free call from Australia), and ask to speak to a supervisor. The $1 US that "supervisor" mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which was necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The $1 charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service. If the customer does not purchase services of $1 or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete. "Supervisor" also states that he was billed several times for $5.95 and $6.95. These charges are associated with the VIP membership option. The cost for VIP membership is $6.95 monthly. As explained above, the $1 credit card authentication fee was subtracted from the first month's cost. This is why "supervisor" saw a charge of $5.95. Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. In addition, we provide a link to email and telephone contact information on every page of our service. We also provide an online cancellation utility and an online help form that subscribers can access to quickly resolve any issues that may arise. "Supervisor" states that he waited five months to contact our Customer Care department to question the charges which had appeared on his bill, despite the appearance of our toll-free number on each of his charge statements over those five months. Our policy is to assure the complete satisfaction of every user. "Supervisor" states that he requested a full refund from the Customer Care representative with whom he spoke. If this was requested, "supervisor" can be sure that it was processed. Again, we urge "supervisor" to contact us so that we can be sure the situation has been resolved to his complete satisfaction. We can assure "supervisor" that anyone he spoke to, or will speak to, is employed directly by iFriends, and not by any third party. We have been in business for 13 years, and we have more than 9 million satisfied customers, including many in Australia. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.

Unfortunately, because "supervisor" did not provide many individual details, we could not find his specific account. We have tried to address his concerns below. Because his complaint indicates that he is still dissatisfied, however, we urge him to contact our Customer Care Department (open 24 hours a day, 7 days a week) by calling 0011-800-4374-3637 (a toll-free call from Australia), and ask to speak to a supervisor. The $1 US that "supervisor" mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which was necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The $1 charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service. If the customer does not purchase services of $1 or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete. "Supervisor" also states that he was billed several times for $5.95 and $6.95. These charges are associated with the VIP membership option. The cost for VIP membership is $6.95 monthly. As explained above, the $1 credit card authentication fee was subtracted from the first month's cost. This is why "supervisor" saw a charge of $5.95. Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. In addition, we provide a link to email and telephone contact information on every page of our service. We also provide an online cancellation utility and an online help form that subscribers can access to quickly resolve any issues that may arise. "Supervisor" states that he waited five months to contact our Customer Care department to question the charges which had appeared on his bill, despite the appearance of our toll-free number on each of his charge statements over those five months. Our policy is to assure the complete satisfaction of every user. "Supervisor" states that he requested a full refund from the Customer Care representative with whom he spoke. If this was requested, "supervisor" can be sure that it was processed. Again, we urge "supervisor" to contact us so that we can be sure the situation has been resolved to his complete satisfaction. We can assure "supervisor" that anyone he spoke to, or will speak to, is employed directly by iFriends, and not by any third party. We have been in business for 13 years, and we have more than 9 million satisfied customers, including many in Australia. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.

Unfortunately, because "supervisor" did not provide many individual details, we could not find his specific account. We have tried to address his concerns below. Because his complaint indicates that he is still dissatisfied, however, we urge him to contact our Customer Care Department (open 24 hours a day, 7 days a week) by calling 0011-800-4374-3637 (a toll-free call from Australia), and ask to speak to a supervisor. The $1 US that "supervisor" mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which was necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The $1 charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service. If the customer does not purchase services of $1 or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete. "Supervisor" also states that he was billed several times for $5.95 and $6.95. These charges are associated with the VIP membership option. The cost for VIP membership is $6.95 monthly. As explained above, the $1 credit card authentication fee was subtracted from the first month's cost. This is why "supervisor" saw a charge of $5.95. Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. In addition, we provide a link to email and telephone contact information on every page of our service. We also provide an online cancellation utility and an online help form that subscribers can access to quickly resolve any issues that may arise. "Supervisor" states that he waited five months to contact our Customer Care department to question the charges which had appeared on his bill, despite the appearance of our toll-free number on each of his charge statements over those five months. Our policy is to assure the complete satisfaction of every user. "Supervisor" states that he requested a full refund from the Customer Care representative with whom he spoke. If this was requested, "supervisor" can be sure that it was processed. Again, we urge "supervisor" to contact us so that we can be sure the situation has been resolved to his complete satisfaction. We can assure "supervisor" that anyone he spoke to, or will speak to, is employed directly by iFriends, and not by any third party. We have been in business for 13 years, and we have more than 9 million satisfied customers, including many in Australia. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.