- Report: #133801
Complaint Review: WPI IFRIENDS - Nationwide
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Author Confirmed
Why?
WPI IFRIENDS
iFriends.net Nationwide, U.S.A.
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WPI IFRIENDS RIPOFF FREE SITE CREDIT CARD FOR AGE VERIFICATION ONLY BUT THE CHARGES JUST KEEP ON COMING Online Florida
Unlike some of the others, I actually did visit this site. I did give them my info. The site claims it is free and the credit card info is for age verification only, and yes I realize I'm an idiot for falling for that! Even though I only visited the site ONCE for about 10 minutes, I had 10 different charges totalling over $300. I disputed the charges with my credit card company. After reading the other posts about WPI IFRIENDS I had them cancel my credit card to make sure the charges stopped.
Michael
wichita, Kansas
U.S.A.
Michael
wichita, Kansas
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from IF Customer Service
#2UPDATE Employee
Thu, March 10, 2005
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details related by "Michael." However, the scenario described in the complaint is not one that realistically could have occurred on our web site. The "free" membership offered by our service really is free. All subsequent charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur $300 in charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges. Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage "Michael" to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding concerns he has on any remaining outstanding charges. We sincerely regret any misimpression that Michael may have about our services and our company. Our company has been a member of the Better Business Bureau since its inception in 1995, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe. The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.
