Adam
North Augusta,#2Author of original report
Tue, December 12, 2006
HAHA!!!!! They are FULL OF IT!!! They DID see that I was being charged wrongfully and refunded all of my money!!!!!!!! Have anything else to say iFriends/WebPower Customer Service????????? The best thing you can do is stay out of my bank account!!!
Steve
Lake Worth,#3UPDATE Employee
Tue, December 12, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details provided by Adam. However, the scenario presented in Adam's complaint is not one that realistically could have occurred on our site. Our toll-free telephone number is posted prominently next to every charge on every credit card bill a customer receives. Additionally, a link to telephone and email contact information is provided on every page of the website. We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed: 1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims. 2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims. Based upon Adam's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. If he has not already done so, we encourage Adam to contact our office so that we can cancel the account that may have been established, refund any charges incurred, block any further charges from being incurred with our service, and investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726. We sincerely apologize if the membership created with Adam's information caused him to receive overdraft charges to his account. Unfortunately, because the bank or credit card company assesses overdraft charges, we would be unable to refund overdraft charges that originate from other companies. We are, of course, happy to refund any charges that we may have billed. We truly regret any misimpression that Adam may have about our services and our company. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.