- Report: #294059
Complaint Review: WPI*IFRIENDS ELITE 800-IFRIEND - Florida
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WPI*IFRIENDS ELITE 800-IFRIEND
Florida Florida, U.S.A.
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WPI*IFRIENDS ELITE 800-IFRIEND Got me too Lakeworth Florida
Yes I signed up for the service back in June or July. Thought I canceled the service. Say a charge today on my card so I went to the sight to log in a cancel account. The site says I don't have an account. Why am I still being charged? I entered the info they asked for. CC#, exp date, ccv# and email. Tried all known email addresses that I have and no love to log in and let me cancel, so evidently i canceled but yet they still take my money.
Dashek
Aurora, Colorado
U.S.A.
Dashek
Aurora, Colorado
U.S.A.
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Tue, January 08, 2008
As requested by Dashek, we have cancelled his account and refunded all charges. If he has any further questions, we encourage him to contact our Customer Care department, open 24 hours a day, 7 days a week, at 1-800-243-9726 (a toll-free call from the US). Dashek has been a member of the iFriends service since 2000. He created six different accounts during that time. The most recent account was created, as Dashek states, in June 2007. When Dashek created his latest account, he chose to create a premium Elite membership, which includes a monthly fee for access to premium features. Information about the membership and the monthly charge was prominently displayed, and Dashek made an affirmative election to accept and utilize the membership. Dashek used multiple credit cards, addresses, and email addresses to create his six different accounts. He cancelled five of these accounts; however, he did not cancel the account he created in June 2007. As a result, because Dashek chose to create an Elite level membership, his access to the account remained open and the membership charge continued to bill. Dashek states that when he tried to cancel his account, the site told him he did not have an account. The online cancellation utility which Dashek tried to access requires that the customer input information exactly as it appears on the account. Because of the multiple credit cards, addresses, and email addresses used by Dashek, it is likely that the information he entered did not match his one remaining open account. We discourage the use of multiple memberships for exactly this reason when so many variables are used, it is sometimes difficult for a customer to recall the information that was entered. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
