- Report: #329220
Complaint Review: WPI*IFRIENDS ELITE - Internet
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Author Confirmed
Why?
WPI*IFRIENDS ELITE
www.ifriends.net Internet, U.S.A.
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WPI*IFRIENDS ELITE They are frauds and need to be taken down Internet Internet
These people are crooks. My husband visited the site once or twice and is being charged insane amounts to our bank account that we share.
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $23.88
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $188.37
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $39.80
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $155.48
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $20.22
That is 427.75 taken out in one day unauthorized, I have disputed the charges with my bank and instead of doing it that way, I would like the company to do the right thing and return my money. We have canceled the ifriends acct after trying numerous times and canceled the check card. I will be contacting ifriends by phone tomorrow and if they fail to meet my demands I have contacted a lawyer and I will be the last person they fraud.
Prettynurse07
Warren, Ohio
U.S.A.
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $23.88
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $188.37
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $39.80
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $155.48
04/28/2008 Check Card WPI*IFRIENDS INTERNET 800-243-9726 FL $20.22
That is 427.75 taken out in one day unauthorized, I have disputed the charges with my bank and instead of doing it that way, I would like the company to do the right thing and return my money. We have canceled the ifriends acct after trying numerous times and canceled the check card. I will be contacting ifriends by phone tomorrow and if they fail to meet my demands I have contacted a lawyer and I will be the last person they fraud.
Prettynurse07
Warren, Ohio
U.S.A.
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Wed, April 30, 2008
Prettynurse07 and her husband have already contacted our Customer Care department, and have spoken to a Customer Care supervisor. All charges were refunded on April 28, and on the same day, the Customer Care supervisor sent them an email informing them of this. The account has been permanently cancelled. The account was created by Prettynurse07's husband. After creating the account, he chose to access premium pay-per-view areas of the site. These areas carried per-minute charges, which were clearly and conspicuously disclosed in advance. He participated in numerous click-throughs to indicate his acknowledgement and consent to the cost of participating in the premium area, and he participated actively in both the text and video portions of the pay-per-view areas for over 2.5 hours. He was billed only for time that he spent in premium areas. We are committed to 100% customer satisfaction, so despite the fact that he deliberately and knowingly accessed premium pay-per-view areas, we have refunded all charges and have cancelled the account. The refunds have already been processed by the bank, and Prettynurse07 and her husband should see them back in their account within the next 7-10 business days (depending on their bank's internal procedures). Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
