- Report: #280205
Complaint Review: Wpi*ifriends Elite - Internet
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Wpi*ifriends Elite
wpi*ifriends.com Internet, U.S.A.
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Wpi*ifriends Elite unable to cancel or contact.. Internet
Unable to contact or cancell my account...
Scott
Sydney
Australia
Scott
Sydney
Australia
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Fri, October 26, 2007
Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country in this case, Australia that he or she can use to contact us if there are any questions about the charge or about the account. We also provide a link to email and telephone contact information on every page of our website. Despite this, Scott never contacted us to question the charges which had appeared on his bill. Had he done so, we would have been happy to immediately refund the charges and cancel the account. We have since cancelled his account and refunded the charges that were billed to him. After reading the above RipOffReport complaint, we found Scott's account with iFriends. As stated above, we have cancelled his account and have refunded the charges that were billed to him. If Scott has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 0011-800-4374-3637 (a toll-free call from Australia). Scott created his first iFriends account in 2005. He created his most recent account in 2007. When Scott created this account, he affirmatively chose to enroll in the upgraded iFriends Elite membership. The regular iFriends membership is free, but the Elite membership that Scott chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and Scott participated in numerous click-throughs to indicate his acknowledgement and consent to the monthly charge. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
