- Report: #274672
Complaint Review: WPI*IFRIENDS INTERNET 800-IFRIEND FL - Florida
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WPI*IFRIENDS INTERNET 800-IFRIEND FL
WPI*IFRIENDS INTERNET 800-IFRIEND FL Florida, U.S.A.
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WPI*IFRIENDS INTERNET 800-IFRIEND FL WPI*IFRIENDS ifriends is stealing my money Florida Florida
I just received my credit card statement and there are 2 charges on that I did not know about
WPI*IFRIENDS INTERNET 800-IFRIEND FL 1.00
WPI*IFRIENDS INTERNET 800-IFRIEND FL 8.95
I did not know anything about the charges.....
does anybody know where/how to contact this company ?????
98Dodge2500
98dodge2500
Bella Vista, Arkansas
U.S.A.
WPI*IFRIENDS INTERNET 800-IFRIEND FL 1.00
WPI*IFRIENDS INTERNET 800-IFRIEND FL 8.95
I did not know anything about the charges.....
does anybody know where/how to contact this company ?????
98Dodge2500
98dodge2500
Bella Vista, Arkansas
U.S.A.
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Mon, September 17, 2007
Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. On the same day that this complaint was posted, the customer contacted our Customer Care Department. At his request, the account was cancelled and the charges were refunded. As noted in the complaint, next to every charge, we include a toll-free telephone number at which we can be reached 24 hours a day, 7 days a week (1-800-IFRIEND). We appreciate that he contacted us directly to resolve this matter. The iFriends account was created by someone who had complete knowledge of the customer's personal information, including the correct credit card number, billing address, and email address. Additionally, the iFriends user ID was the very same user ID entered by the poster of this RipOffReport. This person created an Elite membership, which resulted in a monthly fee of $9.95. As mentioned above, we have refunded those charges. We have also placed a permanent block on the information used, so that it can never again be used to access any of our services. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
