Ihatescams2
Altamonte Springs,#2Consumer Suggestion
Tue, February 09, 2010
Go to http://join-ifriends.com/charges.htm and read the page or get the toll free number off http://www.ifnet.net the number is 1-800-ifriend they will cancel your account and return any monies owed.
Steve
Lake Worth,#3UPDATE Employee
Mon, July 16, 2007
We sincerely apologize for any misimpression that Kevin may have about our services and our company. After becoming aware of the above RipOffReport complaint, we were able to locate Kevin's accounts with iFriends. We have cancelled all accounts and have refunded the charges that were billed. If Kevin has any further questions, we encourage him to contact our Customer Care Department at 1-800-243-9726, available 24 hours a day, 7 days a week. Kevin created four accounts with iFriends. He created his first account in 2005, and he created his most recent account in March 2007. When Kevin created his account in March, he affirmatively chose to enroll in the upgraded iFriends VIP membership. The regular iFriends membership is free, but the VIP membership that Kevin chose to access carries a monthly charge. This charge was clearly and conspicuously disclosed in advance, and Kevin participated in numerous click-throughs to indicate his acknowledgement and consent to the monthly charge. We provide a link to email and telephone contact information on every page of our website, and every charge that we bill includes the toll-free telephone number at which we can be contacted, if the user has any questions about the charge or about his account. Despite this, Kevin never contacted us to question the charges which had appeared on his bill. Had he done so, we would have been happy to immediately refund the charges and cancel the accounts. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.