Complaint Review: WPI*IFRIENDS VIP - Internet

Soon after posting his Rip-off Report, Troy self-cancelled his iFriends account using our online cancellation utility. We have refunded all charges that were billed to him, and these credits have been accepted by his bank. Depending on his bank's internal policies, he should see credits to his account within the next five to seven business days. Additionally, since Troy claims that the charges were made without his authorization, we have blocked all of his personal information as a security precaution so that it can never again be used to create an account on any of our services. Several days after posting his Rip-off Report, Troy also contacted our Customer Care department by phone, and received confirmation that his account had been cancelled, all of his personal information blocked, and all charges had been refunded. The iFriends account in question was created by someone who had complete knowledge of Troy's personal information, including his credit card number, billing address, and email address. This person created a VIP-level membership, which resulted in Troy being charged a monthly fee of $6.95. When Troy contacted our Customer Care department, he verified that all of the information that had been provided to create the account was his correct personal information. Each time we sent a charge to Troy's credit card, we provided a toll-free telephone number next to the charge. Despite the fact that our contact information appeared on at least five credit card statements, Troy chose not to contact us until this month. We also provide a link to both telephone and email contact information on each page of our website. If at any time Troy had contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. Because Troy claims that he did not authorize the charges, it is possible that someone else may have fraudulently used his information to create the account. If this is the case, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. We will also be happy to share all relevant information with authorized law enforcement agents. If Troy has any other questions, we encourage him to contact us at 1-800-243-9726, a toll-free call in the US. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

Soon after posting his Rip-off Report, Troy self-cancelled his iFriends account using our online cancellation utility. We have refunded all charges that were billed to him, and these credits have been accepted by his bank. Depending on his bank's internal policies, he should see credits to his account within the next five to seven business days. Additionally, since Troy claims that the charges were made without his authorization, we have blocked all of his personal information as a security precaution so that it can never again be used to create an account on any of our services. Several days after posting his Rip-off Report, Troy also contacted our Customer Care department by phone, and received confirmation that his account had been cancelled, all of his personal information blocked, and all charges had been refunded. The iFriends account in question was created by someone who had complete knowledge of Troy's personal information, including his credit card number, billing address, and email address. This person created a VIP-level membership, which resulted in Troy being charged a monthly fee of $6.95. When Troy contacted our Customer Care department, he verified that all of the information that had been provided to create the account was his correct personal information. Each time we sent a charge to Troy's credit card, we provided a toll-free telephone number next to the charge. Despite the fact that our contact information appeared on at least five credit card statements, Troy chose not to contact us until this month. We also provide a link to both telephone and email contact information on each page of our website. If at any time Troy had contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. Because Troy claims that he did not authorize the charges, it is possible that someone else may have fraudulently used his information to create the account. If this is the case, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. We will also be happy to share all relevant information with authorized law enforcement agents. If Troy has any other questions, we encourage him to contact us at 1-800-243-9726, a toll-free call in the US. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

Soon after posting his Rip-off Report, Troy self-cancelled his iFriends account using our online cancellation utility. We have refunded all charges that were billed to him, and these credits have been accepted by his bank. Depending on his bank's internal policies, he should see credits to his account within the next five to seven business days. Additionally, since Troy claims that the charges were made without his authorization, we have blocked all of his personal information as a security precaution so that it can never again be used to create an account on any of our services. Several days after posting his Rip-off Report, Troy also contacted our Customer Care department by phone, and received confirmation that his account had been cancelled, all of his personal information blocked, and all charges had been refunded. The iFriends account in question was created by someone who had complete knowledge of Troy's personal information, including his credit card number, billing address, and email address. This person created a VIP-level membership, which resulted in Troy being charged a monthly fee of $6.95. When Troy contacted our Customer Care department, he verified that all of the information that had been provided to create the account was his correct personal information. Each time we sent a charge to Troy's credit card, we provided a toll-free telephone number next to the charge. Despite the fact that our contact information appeared on at least five credit card statements, Troy chose not to contact us until this month. We also provide a link to both telephone and email contact information on each page of our website. If at any time Troy had contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. Because Troy claims that he did not authorize the charges, it is possible that someone else may have fraudulently used his information to create the account. If this is the case, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. We will also be happy to share all relevant information with authorized law enforcement agents. If Troy has any other questions, we encourage him to contact us at 1-800-243-9726, a toll-free call in the US. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

Soon after posting his Rip-off Report, Troy self-cancelled his iFriends account using our online cancellation utility. We have refunded all charges that were billed to him, and these credits have been accepted by his bank. Depending on his bank's internal policies, he should see credits to his account within the next five to seven business days. Additionally, since Troy claims that the charges were made without his authorization, we have blocked all of his personal information as a security precaution so that it can never again be used to create an account on any of our services. Several days after posting his Rip-off Report, Troy also contacted our Customer Care department by phone, and received confirmation that his account had been cancelled, all of his personal information blocked, and all charges had been refunded. The iFriends account in question was created by someone who had complete knowledge of Troy's personal information, including his credit card number, billing address, and email address. This person created a VIP-level membership, which resulted in Troy being charged a monthly fee of $6.95. When Troy contacted our Customer Care department, he verified that all of the information that had been provided to create the account was his correct personal information. Each time we sent a charge to Troy's credit card, we provided a toll-free telephone number next to the charge. Despite the fact that our contact information appeared on at least five credit card statements, Troy chose not to contact us until this month. We also provide a link to both telephone and email contact information on each page of our website. If at any time Troy had contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of charges billed to that point. Because Troy claims that he did not authorize the charges, it is possible that someone else may have fraudulently used his information to create the account. If this is the case, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. We will also be happy to share all relevant information with authorized law enforcement agents. If Troy has any other questions, we encourage him to contact us at 1-800-243-9726, a toll-free call in the US. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."