- Report: #172145
Complaint Review: WPI*IFRIENDS VIP - St. Cloud Minnesota
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Author Confirmed
Why?
WPI*IFRIENDS VIP
Internet St. Cloud, 56304 Minnesota, U.S.A.
Phone:
800-243-9726
Web:
N/A
Categories:
Business Rating:
(0)
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WPI*IFRIENDS VIP ripoff St. Cloud Minnesota
I didn't even want the service to begin with. Signed up for a trial offer that only needed my credit card for age verifcation but then started to see 6.95 charges on my card that i didnt authorize when i call their number it was automated. Now it's on there and bills me monthly ... How do I get ride of it?
Sarah
St. Cloud, Minnesota
U.S.A.
Sarah
St. Cloud, Minnesota
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 1-800-243-9726 (choose option '2' then '0')
#2UPDATE Employee
Wed, February 08, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details related by "Sarah". However, the scenario described in the complaint is not one that realistically could have occurred on our web site. While there are differing membership levels offered during enrollment, we do not offer any "trial" memberships as mentioned by Sarah. All subsequent charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges. Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage "Sarah" to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding concerns she has on any remaining outstanding charges (as indicated by the "automated assistant" when calling us, a live representative can by quickly reached anytime day or night by choosing option '2' then option '0' on a touch-tone phone).
