Complaint Review: WPI*IFRIENDS - Lake Worth Florida

We sincerely apologize for the misimpression that Jason has of our services and our company. Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the details provided. Our Customer Care Center is reachable 24 hours a day, 7 days a week at 1-800-243-9726 we encourage Jason to call us and to ask for a manager who can address the issues mentioned in this complaint. We welcome the opportunity to clarify the misconceptions which Jason has about our service and about the account created. As noted in Jason's complaint, our toll-free telephone number is posted prominently next to every charge on every credit card bill a customer receives. Additionally, a link to telephone and email contact information is provided on every page of the website. We also provide extensive FAQs (Frequently Asked Questions), at ifriends.net/faq.htm, to aid our customers in using the iFriends website, and our customer service representatives are always happy to offer support. iFriends is a peer-to-peer communication network. A standard membership is free, but users have the ability to access premium areas, including upgraded membership options and chat rooms. All premium areas are clearly and conspicuously marked with prominent icons. A customer must affirmatively indicate his or her consent to the usage and charges through multiple click-throughs, prior to accessing premium areas and before ever being charged. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

We sincerely apologize for the misimpression that Jason has of our services and our company. Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the details provided. Our Customer Care Center is reachable 24 hours a day, 7 days a week at 1-800-243-9726 we encourage Jason to call us and to ask for a manager who can address the issues mentioned in this complaint. We welcome the opportunity to clarify the misconceptions which Jason has about our service and about the account created. As noted in Jason's complaint, our toll-free telephone number is posted prominently next to every charge on every credit card bill a customer receives. Additionally, a link to telephone and email contact information is provided on every page of the website. We also provide extensive FAQs (Frequently Asked Questions), at ifriends.net/faq.htm, to aid our customers in using the iFriends website, and our customer service representatives are always happy to offer support. iFriends is a peer-to-peer communication network. A standard membership is free, but users have the ability to access premium areas, including upgraded membership options and chat rooms. All premium areas are clearly and conspicuously marked with prominent icons. A customer must affirmatively indicate his or her consent to the usage and charges through multiple click-throughs, prior to accessing premium areas and before ever being charged. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

We sincerely apologize for the misimpression that Jason has of our services and our company. Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the details provided. Our Customer Care Center is reachable 24 hours a day, 7 days a week at 1-800-243-9726 we encourage Jason to call us and to ask for a manager who can address the issues mentioned in this complaint. We welcome the opportunity to clarify the misconceptions which Jason has about our service and about the account created. As noted in Jason's complaint, our toll-free telephone number is posted prominently next to every charge on every credit card bill a customer receives. Additionally, a link to telephone and email contact information is provided on every page of the website. We also provide extensive FAQs (Frequently Asked Questions), at ifriends.net/faq.htm, to aid our customers in using the iFriends website, and our customer service representatives are always happy to offer support. iFriends is a peer-to-peer communication network. A standard membership is free, but users have the ability to access premium areas, including upgraded membership options and chat rooms. All premium areas are clearly and conspicuously marked with prominent icons. A customer must affirmatively indicate his or her consent to the usage and charges through multiple click-throughs, prior to accessing premium areas and before ever being charged. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

We sincerely apologize for the misimpression that Jason has of our services and our company. Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the details provided. Our Customer Care Center is reachable 24 hours a day, 7 days a week at 1-800-243-9726 we encourage Jason to call us and to ask for a manager who can address the issues mentioned in this complaint. We welcome the opportunity to clarify the misconceptions which Jason has about our service and about the account created. As noted in Jason's complaint, our toll-free telephone number is posted prominently next to every charge on every credit card bill a customer receives. Additionally, a link to telephone and email contact information is provided on every page of the website. We also provide extensive FAQs (Frequently Asked Questions), at ifriends.net/faq.htm, to aid our customers in using the iFriends website, and our customer service representatives are always happy to offer support. iFriends is a peer-to-peer communication network. A standard membership is free, but users have the ability to access premium areas, including upgraded membership options and chat rooms. All premium areas are clearly and conspicuously marked with prominent icons. A customer must affirmatively indicate his or her consent to the usage and charges through multiple click-throughs, prior to accessing premium areas and before ever being charged. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.