Complaint Review: Wpi*ifriends - Internet Nationwide

Using the information provided on RipOffReport by Cale, we found his account with iFriends. A short time after Cale wrote the above complaint, he contacted our Customer Care Department to question charges that we attempted to bill to his card. The Customer Care representative explained that premium areas of the website had been accessed, which resulted in attempted charges to Cale's credit card. However, the charges were declined by Cale's bank and had not yet been re-processed. The only charge that was processed was the $1 credit card authentication fee. This $1 has been refunded. During the phone conversation, Cale stated that he had not created the account. At that time, the Customer Care representative cancelled the account, blocked all personal information on the account, and ensured that the declined charges would not be billed. The iFriends account was created by someone who had complete knowledge of Cale's personal information, including his credit card number, billing address, two email addresses, and middle name. The person who created the account chose to access premium areas, and charges were attempted to be billed. As stated above, these charges have been blocked and will not be re-processed. Because Cale stated that someone may have fraudulently used his information to create the account, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. If Cale has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

Using the information provided on RipOffReport by Cale, we found his account with iFriends. A short time after Cale wrote the above complaint, he contacted our Customer Care Department to question charges that we attempted to bill to his card. The Customer Care representative explained that premium areas of the website had been accessed, which resulted in attempted charges to Cale's credit card. However, the charges were declined by Cale's bank and had not yet been re-processed. The only charge that was processed was the $1 credit card authentication fee. This $1 has been refunded. During the phone conversation, Cale stated that he had not created the account. At that time, the Customer Care representative cancelled the account, blocked all personal information on the account, and ensured that the declined charges would not be billed. The iFriends account was created by someone who had complete knowledge of Cale's personal information, including his credit card number, billing address, two email addresses, and middle name. The person who created the account chose to access premium areas, and charges were attempted to be billed. As stated above, these charges have been blocked and will not be re-processed. Because Cale stated that someone may have fraudulently used his information to create the account, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. If Cale has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

Using the information provided on RipOffReport by Cale, we found his account with iFriends. A short time after Cale wrote the above complaint, he contacted our Customer Care Department to question charges that we attempted to bill to his card. The Customer Care representative explained that premium areas of the website had been accessed, which resulted in attempted charges to Cale's credit card. However, the charges were declined by Cale's bank and had not yet been re-processed. The only charge that was processed was the $1 credit card authentication fee. This $1 has been refunded. During the phone conversation, Cale stated that he had not created the account. At that time, the Customer Care representative cancelled the account, blocked all personal information on the account, and ensured that the declined charges would not be billed. The iFriends account was created by someone who had complete knowledge of Cale's personal information, including his credit card number, billing address, two email addresses, and middle name. The person who created the account chose to access premium areas, and charges were attempted to be billed. As stated above, these charges have been blocked and will not be re-processed. Because Cale stated that someone may have fraudulently used his information to create the account, we strongly encourage him to work with his bank and other associated financial institutions to take steps to protect his identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. If Cale has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US). Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."