Steven
Lake Worth,#2UPDATE Employee
Thu, January 26, 2006
Not true. While we always respect a customer's perception of events and abide by whatever outcome or resolution they seek, in this instance Clarrisa's frustration can most likely be traced to the fact that it was not her, but another member of her family who both created the account and contacted our Customer Support Team to seek a resolution regarding the charges. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" ( https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges (in this situation, the charges incurred were prominently displayed in close proximity to the button a customer would click to proceed with the registration). In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We have been in contact with the account holder both prior to (as referenced by Clarrisa) and shortly following the posting of this complaint and we were able to resolve this matter to the cardholder's satisfaction. Should there be any further questions or concerns, Clarrisa or the cardholder with whom we've already had contact can reach our Customer Support Department 24/7 at (800) IFRIEND.
Steven
Lake Worth,#3UPDATE Employee
Thu, January 26, 2006
Not true. While we always respect a customer's perception of events and abide by whatever outcome or resolution they seek, in this instance Clarrisa's frustration can most likely be traced to the fact that it was not her, but another member of her family who both created the account and contacted our Customer Support Team to seek a resolution regarding the charges. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" ( https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges (in this situation, the charges incurred were prominently displayed in close proximity to the button a customer would click to proceed with the registration). In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We have been in contact with the account holder both prior to (as referenced by Clarrisa) and shortly following the posting of this complaint and we were able to resolve this matter to the cardholder's satisfaction. Should there be any further questions or concerns, Clarrisa or the cardholder with whom we've already had contact can reach our Customer Support Department 24/7 at (800) IFRIEND.
Steven
Lake Worth,#4UPDATE Employee
Thu, January 26, 2006
Not true. While we always respect a customer's perception of events and abide by whatever outcome or resolution they seek, in this instance Clarrisa's frustration can most likely be traced to the fact that it was not her, but another member of her family who both created the account and contacted our Customer Support Team to seek a resolution regarding the charges. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" ( https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges (in this situation, the charges incurred were prominently displayed in close proximity to the button a customer would click to proceed with the registration). In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We have been in contact with the account holder both prior to (as referenced by Clarrisa) and shortly following the posting of this complaint and we were able to resolve this matter to the cardholder's satisfaction. Should there be any further questions or concerns, Clarrisa or the cardholder with whom we've already had contact can reach our Customer Support Department 24/7 at (800) IFRIEND.
Steven
Lake Worth,#5UPDATE Employee
Thu, January 26, 2006
Not true. While we always respect a customer's perception of events and abide by whatever outcome or resolution they seek, in this instance Clarrisa's frustration can most likely be traced to the fact that it was not her, but another member of her family who both created the account and contacted our Customer Support Team to seek a resolution regarding the charges. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" ( https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges (in this situation, the charges incurred were prominently displayed in close proximity to the button a customer would click to proceed with the registration). In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We have been in contact with the account holder both prior to (as referenced by Clarrisa) and shortly following the posting of this complaint and we were able to resolve this matter to the cardholder's satisfaction. Should there be any further questions or concerns, Clarrisa or the cardholder with whom we've already had contact can reach our Customer Support Department 24/7 at (800) IFRIEND.