- Report: #383937
Complaint Review: Wuyi Tea - Ontario California
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Author Confirmed
Why?
Wuyi Tea
5300 Ontario Mills Pkwy Suite # 400 Ontario, 01764 California, U.S.A.
Phone:
866-4495567
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Wuyi Source Was sent a free sample then charged 59.95. Billed for web access 4.95, Billed membership 14.90 Ontario California
Signed up for a 14 day free sample. Got a 60 day supply instead. Called the company and told them that I have sugar diabetes and could not use the tea because it raised my sugar too much. My doctor told me not to take any more of this product. They cncelled my monthly supply,but they said I would have to pay the $59.95 and I did,thinking I would be done with them. On Oct 16,2008 they billed my credit card $4.95 for Web Access and $14.90 for a Membership Fee for something that I can not use because of medical reasons. I have been trying for two days to talk to a life person,all I get is a stupid recording.
Beerman
Mishawaka, Indiana
U.S.A.
Beerman
Mishawaka, Indiana
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2
Thu, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
