RJ
Camden,#2Consumer Comment
Tue, July 01, 2003
The reason I shopped at that place is because they have bizrate.com logo stating that they are good company to shop from yet there is no sign of them at bizrate.com In order to see the BizRate logo, you had to visit the bilibi web site. While there, and before the call, you should have read the Return Policy: Return policy (in small part) 1) Management must authorize all returns. Call for authorization number before shipping back any merchandise. 2) Returns for any item on our site permitted within 10 days from the date of receipt of merchandise. Returned merchandise will be accepted only if all conditions a, b, c & d (see below) are met. Opened software, batteries, memory and printers card readers and all Sony products are not returnable for refund or exchange as they come with complete USA Manufacture's warranty and request to service their own products. Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us. Some video products, if found defective upon youre receiving them, cannot be returned for exchange. Rather it must be repaired by a service center of the manufacturer in your area. Many more restrictions are noted and then there is the following tacked on: Please Note Bilibi.com reserves the right to charge a minimum 15% re-stocking fee on all open merchandise. This includes items returned for exchange or refund. One: Don't believe what you are told by a stranger over the phone. Two: Actually READ the return policy BEFORE ordering. With a return policy like this, I personally wouldn't order anything from Bilibi!!!!