- Report: #73431
Complaint Review: Www.friendfinder.com - Palo Alto California
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Www.friendfinder.com
445 Sherman Ave. Suite C Palo Alto, 94306 California, U.S.A.
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Friendfinder.com COMPLETE UTTER SCAM and RIPOFF Palo Alto California
I just found this website today, and I want to report that I was scammed by friendfinder.com in December of 2001. I had basically "chalked" this one up to experience, but if my post can dissuade even 1 potential customer from friendfinder.com, then it's worth it.
In August 2001, I signed up for their "gold" service for one-year for something like $119.95. I don't remember exactly the price. I enjoyed the service until October when suddenly one evening while surfing their site I got a weird error message on my screen. I tried to re-login, and when I did, my account had been mysteriously downgraded to a "free" regular account, which doesn't allow you to send emails.
I pursued their customer service "department" for a reinstatement of my account, and after about a week of failed attempts, I requested a refund. This went on into December: I sent numerous emails, made many phone calls, and even sent a few faxes. I couldn't immediately dispute the charge with my credit card company because the charge had been made over 2 months ago and had already been paid out to friendfinder.
Eventually, I did get through to a human being, and was told I could get a pro-rated refund for about $104 and change. That was fine with me. So, they told me to send a fax with my credit card information so they could issue a refund. I did so, and followed up by phone and fax and was assured it would be taken care of. But nothing happened. I called in January and the guy I spoke to in December forwarded me to a surly fellow in their billing "department" who said it was "being processed."
In any case, by about February - after having chased them for 4 months - I gave up. Ridiculous!
I URGE ALL PEOPLE AGAINST USING FRIENDFINDER.COM. THERE ARE MANY OTHER REPUTABLE DATING AGENCIES OUT THERE TO PATRONIZE. "FRIENDFINDER.COM" IS NOT ONE OF THEM.
Alexander
New York, New York
U.S.A.
In August 2001, I signed up for their "gold" service for one-year for something like $119.95. I don't remember exactly the price. I enjoyed the service until October when suddenly one evening while surfing their site I got a weird error message on my screen. I tried to re-login, and when I did, my account had been mysteriously downgraded to a "free" regular account, which doesn't allow you to send emails.
I pursued their customer service "department" for a reinstatement of my account, and after about a week of failed attempts, I requested a refund. This went on into December: I sent numerous emails, made many phone calls, and even sent a few faxes. I couldn't immediately dispute the charge with my credit card company because the charge had been made over 2 months ago and had already been paid out to friendfinder.
Eventually, I did get through to a human being, and was told I could get a pro-rated refund for about $104 and change. That was fine with me. So, they told me to send a fax with my credit card information so they could issue a refund. I did so, and followed up by phone and fax and was assured it would be taken care of. But nothing happened. I called in January and the guy I spoke to in December forwarded me to a surly fellow in their billing "department" who said it was "being processed."
In any case, by about February - after having chased them for 4 months - I gave up. Ridiculous!
I URGE ALL PEOPLE AGAINST USING FRIENDFINDER.COM. THERE ARE MANY OTHER REPUTABLE DATING AGENCIES OUT THERE TO PATRONIZE. "FRIENDFINDER.COM" IS NOT ONE OF THEM.
Alexander
New York, New York
U.S.A.
1 Updates & Rebuttals
Tony
Grand PRarie,Texas,
U.S.A.
Easiest Way to Deal With These Criminals
#2UPDATE EX-employee responds
Tue, November 16, 2004
Easiest way I found to get your money back from the AdultFriendFinder Creeps:
1. Call you credit card company
2. Tell them you never made the charge and do not recognize the site
3. Demand that your credit card company issue a charge back
4. Enjoy seeing your money credited to your account by the next business morning.
It's really that simple and Friend Finder does nothing about it because they know they are criminals.
Have Fun!
