- Report: #1038507
Complaint Review: www.leather-shop.biz ( Ron Kisiel owner) - Internet Internet
Reported By:
Alpharugger -
Saint John, New Brunswick,
Submitted:
Updated:
-
Author Confirmed
Why?
www.leather-shop.biz ( Ron Kisiel owner)
Internet, Internet, United States of America
Phone:
(315) 307-8923
Web:
www.leather-shop.biz
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
leather-shop.biz , Ron Kisiel ,owner, leather-shop-blog-store.biz/ Returned Custom Ordered Coat Measurememnts were wrong, coat was prepaid, been 4 months waiting for replacement ,with company refusing to answer my emails. Internet
I Ordered a custom made leather trench coat from www.Leather-Shop.Biz on November 21 2012,coat was pre-paid through paypal,I received the coat on December 31,2012. The measurements I submitted were not followed and the coat was too small in areas. I returned the coat back to the vendor on Jan.2, 2013, as per the vendors instructions and guarantees on his website. It is now March 27,2013 and I still have not received my coat, the vendor says he is having monetary problems with his courier? I am including all the correspondence between myself and the vendor;
From: LeatherShopBiz [[email protected]]
Sent: Wednesday, November 21, 2012 2:20 PM
To: , Joe
Subject: Re: Custom Order # 57431230DE
Hi Joe, thanks for the order. If my production guys have any questions we
will get back to you otherwise you should have the coat in 3 - 4 weeks.
--------------------------------------------------------------------------------------------------------------------
Sent: Monday, December 31, 2012 3:13 PM
To: LeatherShopBiz
Subject: RE: Custom Order # 57431230DE
Ron,I received the coat today and it is beautiful, the only problem is it doesn't fit in the shoulders
and chest. Would a 4X be a better fit? Do I return the coat to you and if so
please send me your mailing address asap.
Regards,
Joe
--------------------------------------------------------------------------------------------------------------------
Hi Joe, sorry to hear coat is too small thats why i put standard and custom charts on the site sometimes you have to go between sizes.
Is there any way you can resell that coat locally on craigslist or something, this is a
big blow to us our cost is over $175 plus shipping. If you can i can sell you a 2nd coat for $200 all in.
Otherwise you need to send the coat back by USPS cheapest way and cover courier back to you which is about $60.
--------------------------------------------------------------------------------------------------------------------
Hi Ron,
Nobody here uses Craigslist I doubt if I would be able to resell the coat. If it helps I took the
coat to a tailor to confirm the measurements I sent to you against the coats' measurements and there were 4 errors.
1. Biceps were supposed to be 21", the coat measured 20.5"
2. Neck was supposed to be 20.5", the coat measured 20"
3. Chest supposed to be 52.5", the coat measured 52"
3. Sleeve length supposed to be 27", the coat measured 26.5"
As you can see the combined shortages make it impossible to button the coat without tearing the buttons off.
I would have your manufacturer absorb the costs of a replacement coat, maybe add
a half inch to 3/4 of an inch to the areas they screwed up on.
I will send the coat back to you plus cover return courier, what is your mailing address?
Regards
Joe
--------------------------------------------------------------------------------------------------------------------
Hi Joe i am at my girlfriends until the end of the month so send it here.
Must address package exactly as written below. so both of us will be able to pick it up
if you address it differently it might not be able to sign for it i do not
have id as Leather-Shop it happened before and package was returned and customer
had to resend and pay twice to return. If you send by any other way i will not
sign for it i paid $1000s in customs fees for my own products over the years
because customers did not follow instructions.
Ron Kisiel / Brenda Penney - Leather-Shop
1207 Benson Street
Innisfil, Ontario Canada L9S 1Y5
Ph # 315 307-8923
Send only by USPS flat rate box - UPS or FEDEX
charge customs 100% of the time to Canada no exceptions they are bitches working
for the GOV collecting taxes from customers.
anyway also send a note with new measurements in package - i also have your
e-mail but i want measurements in hand when i get the coat.
On Customs form under DESCRIPTION put leather coat - return for exchange
Value = put $100 in case USPS does charge me Customs if you put no value and they
stop it they will give it a value of $500-600 they always over estimate.
Ok Joe i think you have everything to get started, just let me know when it is sent.
Thanks
--------------------------------------------------------------------------------------------------------------------
On Wed, Jan 9, 2013 at 7:56 AM
Hi Joe ok i was not there when Canada Post came. I am on the road family
emergency and will be back Monday or Tuesday i will pick it up as soon as i can
What you can do is send me a detailed e-mail on what was
wrong and the size of coat or body measurements you want and i will forward it
to factory instead of waiting for me to return.
--------------------------------------------------------------------------------------------------------------------
Ron,
Any word on my coat? Its been since January, soon it will be too late to wear it this season.
March 5,2013
--------------------------------------------------------------------------------------------------------------------
Ron,I haven't heard back from you regarding my coat, is there a problem?
Joe
March 11,2013
--------------------------------------------------------------------------------------------------------------------
LeatherShopBiz
Hi Joe yes we have a problem with our courier they
want $5000 upfront to they want payments in advance from end of Feb. So we are
having a bit of problem with that right now. Be patient it is coming. Thanks
3/11/2013
LeatherShopBiz [[email protected]]
Monday, March 11, 2013 3:09 PM
-------------------------------------------------------------------------------------------------------------------
Hi Joe yes we have a problem with our courier they want $5000 upfront to
they want payments in advance from end of Feb. So we are having a bit of problem
with that right now. Be patient it is coming.
From: LeatherShopBiz [[email protected]]
Sent: Wednesday, November 21, 2012 2:20 PM
To: , Joe
Subject: Re: Custom Order # 57431230DE
Hi Joe, thanks for the order. If my production guys have any questions we
will get back to you otherwise you should have the coat in 3 - 4 weeks.
--------------------------------------------------------------------------------------------------------------------
Sent: Monday, December 31, 2012 3:13 PM
To: LeatherShopBiz
Subject: RE: Custom Order # 57431230DE
Ron,I received the coat today and it is beautiful, the only problem is it doesn't fit in the shoulders
and chest. Would a 4X be a better fit? Do I return the coat to you and if so
please send me your mailing address asap.
Regards,
Joe
--------------------------------------------------------------------------------------------------------------------
Hi Joe, sorry to hear coat is too small thats why i put standard and custom charts on the site sometimes you have to go between sizes.
Is there any way you can resell that coat locally on craigslist or something, this is a
big blow to us our cost is over $175 plus shipping. If you can i can sell you a 2nd coat for $200 all in.
Otherwise you need to send the coat back by USPS cheapest way and cover courier back to you which is about $60.
--------------------------------------------------------------------------------------------------------------------
Hi Ron,
Nobody here uses Craigslist I doubt if I would be able to resell the coat. If it helps I took the
coat to a tailor to confirm the measurements I sent to you against the coats' measurements and there were 4 errors.
1. Biceps were supposed to be 21", the coat measured 20.5"
2. Neck was supposed to be 20.5", the coat measured 20"
3. Chest supposed to be 52.5", the coat measured 52"
3. Sleeve length supposed to be 27", the coat measured 26.5"
As you can see the combined shortages make it impossible to button the coat without tearing the buttons off.
I would have your manufacturer absorb the costs of a replacement coat, maybe add
a half inch to 3/4 of an inch to the areas they screwed up on.
I will send the coat back to you plus cover return courier, what is your mailing address?
Regards
Joe
--------------------------------------------------------------------------------------------------------------------
Hi Joe i am at my girlfriends until the end of the month so send it here.
Must address package exactly as written below. so both of us will be able to pick it up
if you address it differently it might not be able to sign for it i do not
have id as Leather-Shop it happened before and package was returned and customer
had to resend and pay twice to return. If you send by any other way i will not
sign for it i paid $1000s in customs fees for my own products over the years
because customers did not follow instructions.
Ron Kisiel / Brenda Penney - Leather-Shop
1207 Benson Street
Innisfil, Ontario Canada L9S 1Y5
Ph # 315 307-8923
Send only by USPS flat rate box - UPS or FEDEX
charge customs 100% of the time to Canada no exceptions they are bitches working
for the GOV collecting taxes from customers.
anyway also send a note with new measurements in package - i also have your
e-mail but i want measurements in hand when i get the coat.
On Customs form under DESCRIPTION put leather coat - return for exchange
Value = put $100 in case USPS does charge me Customs if you put no value and they
stop it they will give it a value of $500-600 they always over estimate.
Ok Joe i think you have everything to get started, just let me know when it is sent.
Thanks
--------------------------------------------------------------------------------------------------------------------
On Wed, Jan 9, 2013 at 7:56 AM
Hi Joe ok i was not there when Canada Post came. I am on the road family
emergency and will be back Monday or Tuesday i will pick it up as soon as i can
What you can do is send me a detailed e-mail on what was
wrong and the size of coat or body measurements you want and i will forward it
to factory instead of waiting for me to return.
--------------------------------------------------------------------------------------------------------------------
Ron,
Any word on my coat? Its been since January, soon it will be too late to wear it this season.
March 5,2013
--------------------------------------------------------------------------------------------------------------------
Ron,I haven't heard back from you regarding my coat, is there a problem?
Joe
March 11,2013
--------------------------------------------------------------------------------------------------------------------
LeatherShopBiz
Hi Joe yes we have a problem with our courier they
want $5000 upfront to they want payments in advance from end of Feb. So we are
having a bit of problem with that right now. Be patient it is coming. Thanks
3/11/2013
LeatherShopBiz [[email protected]]
Monday, March 11, 2013 3:09 PM
-------------------------------------------------------------------------------------------------------------------
Hi Joe yes we have a problem with our courier they want $5000 upfront to
they want payments in advance from end of Feb. So we are having a bit of problem
with that right now. Be patient it is coming.
4 Updates & Rebuttals
Kesha
North Carolina,Buyer BEWARE!!
#2Consumer Comment
Fri, June 21, 2013
Here is our email exchange. I too recieved a jacket that didn't fit. It took 2 months to finally get the first. He was nice at first and said he would remake it. It took another month to recieve it. Going on 3 months total here and these jackets are 189.00+. He then says he wants the first one back. I told him he never mentioned that before, but that was fine. However, he would need to send me a prepaid shipping label. I refuse to pay for shipping the defective jacket back after taking 3 months and paying almost 200.00 for the darn thing that I am still not 100% satisfied with. He then threatned to harrass my place of employment and called me a FAT w***e... ? What business owner does that? I am attaching our emails. As you will see it came out of no where.
Ok it is not me it is my partner, i should of known you are a scammer you fat f*king w***e.
You got your jacket and we remade with different measurements so that tells us that you sent wrong measurements the 1st time. Only jackasses like you that scam us open disputes with BBB and we closed each case in our favor.
You got your jacket and we remade with different measurements so that tells us that you sent wrong measurements the 1st time. Only jackasses like you that scam us open disputes with BBB and we closed each case in our favor.
From: Kesha To: [email protected] Sent: Monday, June 17, 2013 5:16:20 PM Subject: Re: keshahaha..go ahead.. That illegal to harrass my place of work. From all the reviews I have seen of your company on the BBB I'm not the first to have a shoddy jacket produced. Like I said send me a pre-paid shipping box and I will send the defective jacket back....Until then do not contact me again!-----Original Message----- From: Leather-Shop <[email protected]> To: Kesha Sent: Mon, Jun 17, 2013 4:52 pm Subject: Re: kesha Lay JacketExpect my partner to call you at work until you pay full price for 2nd jacket or he puts a lien on you we have all needed info to go ahead. He will make the lien for $189.99 also add cost of lien $28 + $17 and extra for courier charge $50 and duress ? not sure how much he will add it could be any amount.
I was talking him out of doing anything because i thought you were honest but i guess he was right.
I do have the e-mail somewhere where i told you you can hold on to 1st jacket until you get the 2nd one and you said ok.
This is last e-ail i am sending i am washing my hands and let him do his thing he repossed a Harley last month from someone who tried to rip us off.
I warned you i am done, whatever happens is up to you.Ron http://WWW.LEATHER-SHOP.BIZ http://LEATHER-SHOP-BLOG.BIZ/ http://LEATHERSHOPWORLDWIDE.COM/ http://www.youtube.com/user/LeatherShopBizhttps://www.facebook.com/LeatherJacketsShop http://pinterest.com/LeatherShopBiz/ http://twitter.com/RONKSL
From: Kesha > To: [email protected] Sent: Monday, June 17, 2013 4:31:26 PM Subject: Re: JacketFirst off, I have all of our email exchange. It was NEVER discussed about me sending the first jacket back. If you are paying for shipping that is fine. But I am not paying to ship back a defective jacket at my own expense. I already paid 189.00+ for a jacket that took 3 months for you all to get it where I could at least wear it. The material is NOT breathable, even with out the liner, so on warm days your can't even wear the darn thing. Which is the point. So basically a 200.00 jacket is worthless until winter! I should have took my husbands advice and bought a 99.00 jacket like he did at cycle gear. They are breathable when you take out the liner. At any rate, send me a pre-paid package to ship in and I will send it back.-----Original Message----- From: Leather-Shop <[email protected]> To: .com> Sent: Mon, Jun 17, 2013 2:33 pm Subject: Re: kesha Lay JacketHi Kesha my partner is asking me if you sent the 1st jacket yet. He wants me to send you a invoice if you do not send the 1st jacket back. We usually get the customer to send the 1st jacket back before we start the exchange but i let it slide until you got the replacement. Let me know if and when you are sending it. If he does not get a answer and the invoice is not paid he will apply lien to you i do not want it to go that far it is time wasted we have better things to do.Ron http://WWW.LEATHER-SHOP.BIZ http://LEATHER-SHOP-BLOG.BIZ/ http://LEATHERSHOPWORLDWIDE.COM/ http://www.youtube.com/user/LeatherShopBizhttps://www.facebook.com/LeatherJacketsShop http://pinterest.com/LeatherShopBiz/ http://twitter.com/RONKSL
From: Kesha To: [email protected] Sent: Tuesday, May 28, 2013 11:41:22 PM Subject: Re: kesha JacketI received the jacket today. It fits wonderfully. However, it does not have any armours in it what so ever. What good is a motorcycle jacket with no armours? The first one at least had armours...This is becoming a lot of aggervation. Going on 2 1/2 months and my 180.00+ jacket still isn't right.-----Original Message----- From: Leather-Shop <[email protected]> To: .com> Sent: Thu, Apr 25, 2013 6:52 pm Subject: Re: is your newest contact via ContactMeHi Kesha, we will redo jacket with new measurements take these custom measurements for jacket. http://www.leather-shop.biz/servlet/the-template/standardsizechartsandcustommeasuringguide/Page
From: Kesha <[email protected]> To: [email protected] Sent: Thursday, April 25, 2013 6:08:54 PM Subject: [email protected] is your newest contact via ContactMe/about/Page:
Name: Kesha
Email:
Message:Hi Ron, I received my jacket today. I was so looking forward to wearing it tonight but I'm highly disappointed. 3 things. 1. I can't move.my.arms at all from the shoulder to the elbow. 2. I can bring my shoulders inward because its too tight across the back. 3. I cant wear it at all with the liner in . And 4. I asked for.the reverse pink and black (more pink) which was not done , but I can live.with. I specified several times I wanted.this jacket loose. All measurments.I gave you were adding at least an additional inch and I wanted.it loose on top of that. Where do I send this back? Either.for a refund or to be made correctly.
Alpharugger
Saint John,New Brunswick,
Finally Received Coat
#3Author of original report
Thu, May 02, 2013
I finally received the leather coat I ordered from this company, this satisfies me and closes the book on this complaint.
Alpharugger
Saint John,New Brunswick,
Further Threat From Leather-Shop.Biz.com Owner
#4Author of original report
Thu, April 25, 2013
I received a further threat from the owner of Leather-Shop.biz.com this afternoon:
Leather-Shop ([email protected])
5:42 PM
Fine, then we will see who knows more and who has the sheriff coming to collect first. For every day since it has been up i will lien you for $10,000 so think about it before you run your fat mouth. You should have the coat in a couple days i will check and if that is still up i am putting lien the next day.
End of story.
Ron
http://WWW.LEATHER-SHOP.BIZ
http://LEATHER-SHOP-BLOG.BIZ/
http://LEATHERSHOPWORLDWIDE.COM/
http://www.youtube.com/user/LeatherShopBiz
https://www.facebook.com/LeatherJacketsShop
http://pinterest.com/LeatherShopBiz/
http://twitter.com/RONKSL
http://twitter.com/RONKSL
Alpharugger
Saint John,New Brunswick,
Received Threat From Owner of Leather-Shop Biz.com
#5Author of original report
Thu, April 25, 2013
As an update to my complaint against Leather-Shop Biz.com, #1035559 , I contacted the Better Business Bureau and they contacted the business and they finally said they would send me my replacement coat. Then today, Thursday, April 25,2013, I received this email from the Ron, the owner of the company:
Hi Joe here is the tracking
DHL 2685314586
go to www.dhl.com and enter it.
Anyway someone has brought it to my attention that you wrote some big scam report on me. First everything in it was and is a lie and second you threatened me with a lien. I know more about liens than you know about your own d**k. Once you get your coat i want that comment down because the next day you will have one on you.
Ron
http://WWW.LEATHER-SHOP.BIZ
http://LEATHER-SHOP-BLOG.BIZ/
http://LEATHERSHOPWORLDWIDE.COM/
http://www.youtube.com/user/LeatherShopBiz
https://www.facebook.com/LeatherJacketsShop
http://pinterest.com/LeatherShopBiz/
http://twitter.com/RONKSL
