- Report: #116637
Complaint Review: Www.wellquestintl.com - WQ Long Distance - Fone 4 Cheap Com - NP Media - Po Box 3213 Thousand Oaks California
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Author Not Confirmed
Why?
Www.wellquestintl.com - WQ Long Distance - Fone 4 Cheap Com - NP Media
www.wellquestintl.com, aka www.wqlongdistance.com Po Box 3213 Thousand Oaks, 91359 California, U.S.A.
Phone:
800-608-5569
Web:
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WellQuestintl, AKA Fone 4 Cheap Com, AKA NP Media, AKA Www.wellquestintl.com, AKA WQ Long Distance, AKA Emson ripoff company offers long distance calling plan and vital solutions charges credit card without approval and lies about refund thru the mail Los Angeles California, Nevada
I bought a Tri Tek electrical shaver seen on a TV ad. They shared all my information, including my credit card number with WellQuestintl who, in turn, sent me in the mail a calling card which I NEVER REQUESTED. Like with all junk mail, I tore it off and trashed it, not even knowing who was sending it.
Afer a few months I noticed a rather sizable charge on my credit card statement for something unfamiliar. I called the credit card company who gave me WellQuestintl/WQ long distance's telephone number.
At my request, their customer service department canceled any future orders of such calling card, but told me that to get a refund I'd have to wait for them to do a "QC investigation" to determine if I indeed hadn't authorized those charges.
After a couple of weeks, I called them back to check on the status of the so called "investigation" and they said I was entitled to the refund and that should have it back in my account in two to three months!
After two months I called them again and the floor supervisor told me the refund hadn't even been processed but that he'd email their processing center right away and I should have my money back in about a week. Three weeks later and my money is not back in my account... so I called again. This time the same supervisor told me I should get my money IN THE MAIL in about two months!
I find it ridiculous and dishonest that such company would take my money WITH OUT MY APPROVAL and that they keep giving me the run around. I work hard for my money and don't want these infamous activities to take place and harm other people!
Brandon
Vero Beach, Florida
U.S.A.
Afer a few months I noticed a rather sizable charge on my credit card statement for something unfamiliar. I called the credit card company who gave me WellQuestintl/WQ long distance's telephone number.
At my request, their customer service department canceled any future orders of such calling card, but told me that to get a refund I'd have to wait for them to do a "QC investigation" to determine if I indeed hadn't authorized those charges.
After a couple of weeks, I called them back to check on the status of the so called "investigation" and they said I was entitled to the refund and that should have it back in my account in two to three months!
After two months I called them again and the floor supervisor told me the refund hadn't even been processed but that he'd email their processing center right away and I should have my money back in about a week. Three weeks later and my money is not back in my account... so I called again. This time the same supervisor told me I should get my money IN THE MAIL in about two months!
I find it ridiculous and dishonest that such company would take my money WITH OUT MY APPROVAL and that they keep giving me the run around. I work hard for my money and don't want these infamous activities to take place and harm other people!
Brandon
Vero Beach, Florida
U.S.A.
