- Report: #1379084
Complaint Review: Wyndham Microtel - Dry Ridge Kentucky
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Author Not Confirmed
Why?
Wyndham Microtel
79 Blackburn Lane Dry Ridge, 66218 Kentucky, USA
Phone:
859-824-2000
Web:
wyndhamhotels.com
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Wyndham Microtel Microtel Inn BY Wyndham Dry Ridge Crooked Business Dry Ridge Kentucky
Wyndham Resorts - Microtel Inn & Suites Dry Ridge would not stand behind an approval that their employee approved Jeff W. to change my reservation through Hotels.com 48 hrs. in advance. Hotels.com called the hotel since my father in law which has ALS could not make it for the day that we originally booked. The Hotels' employee approved and Hotels.com has recorded phone call for whicch the employee approved the change. Instead, we would be checking on one day later and checking out the same timeframe. Original booking was for check-in 5-29-17 checking out 6-1-17. We changed the booking to check in 5-30-17 and check out 6-1-17. We booked 2 rooms in this location to see Noah's Ark.
When I cheecked in the manager Malish Patel to my surprise would not honor what his employee had approved and charged us for the orignial booking. His argument was that he was not able to change the reservation and that he would not be "taking a hit". IF his employee that approved the change would have told us that this was not able to be changed, I woould have made arrangements at another hotel and cancelled the entire reservation.
I filed a complaint with the Better Business Bureau, the filed a reponse that I would hear from the Wydham establishment by June 9th and here it is on June 14th and no corrspondence.
All I am looking for is a refund for the 2 nights.
Be very careful on dealing with this business, the practices are not upstanding.
