- Report: #319501
Complaint Review: Wyndham Vacation Resorts - Fairfield Resorts - Margate Florida
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Author Confirmed
Why?
Wyndham Vacation Resorts - Fairfield Resorts
5259 Coconut Creek Parkway Margate, 33063 Florida, U.S.A.
Phone:
800-837-0758
Web:
N/A
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Wyndham Vacation Resorts - Fairfield Resorts scammed us out of 159.00, because we fell for their bait and switch! Margate Florida
Be very careful when dealing with this company. Wyndham is really Fairfield, but their paperwork does not say so, probably becuase if you check the rip-off reports you won't find Wyndham resorts as far as i can tell.
This company led us to believe we would spend 3 nights in one of their resorts in San Diego if we would listen to a 90 minute sales pitch. They took our money over the phone, and later, when the reservation came, we found we were scheduled to stay in a 2.5 star hotel in San Diego, in a dwontown area, with no pool, etc.
When I called them, after a 25 minute wait the first time, with the rudest "customer service" person I have ever encountered in 50 years, I was told they had no record of our name or phone number, and the woman hung up on me. After another wait on the phone for exactly 52 minutes, listening to "please be assured your call is important to us", I finally hung up.
I tried every other number I could track down, finally found a human being who connected me, and was told "sorry, there's nothing we can do about it." Apparently, we had a fifteen day window (which we never knew nor could find on any paperwork) to cancel. I was also told that it is usually not possible to stay in a resort since the owners are using them....something they never mentioned when selling us the "vacation".
They expected us to spend money flying to San Diego to stay in a 2.5 star hotel? We can drive 10 miles to Portland to do that. How many other people have they ripped off over the years? Be wary of this company!
Betsy
aloha, Oregon
U.S.A.
This company led us to believe we would spend 3 nights in one of their resorts in San Diego if we would listen to a 90 minute sales pitch. They took our money over the phone, and later, when the reservation came, we found we were scheduled to stay in a 2.5 star hotel in San Diego, in a dwontown area, with no pool, etc.
When I called them, after a 25 minute wait the first time, with the rudest "customer service" person I have ever encountered in 50 years, I was told they had no record of our name or phone number, and the woman hung up on me. After another wait on the phone for exactly 52 minutes, listening to "please be assured your call is important to us", I finally hung up.
I tried every other number I could track down, finally found a human being who connected me, and was told "sorry, there's nothing we can do about it." Apparently, we had a fifteen day window (which we never knew nor could find on any paperwork) to cancel. I was also told that it is usually not possible to stay in a resort since the owners are using them....something they never mentioned when selling us the "vacation".
They expected us to spend money flying to San Diego to stay in a 2.5 star hotel? We can drive 10 miles to Portland to do that. How many other people have they ripped off over the years? Be wary of this company!
Betsy
aloha, Oregon
U.S.A.
2 Updates & Rebuttals
Betsy
aloha,Oklahoma,
U.S.A.
Wyndham Vacation resorts - Bait and Switch
#2Author of original report
Tue, April 15, 2008
Additional Comments due to rebuttal "Pay Attention"...Yes, i agree, we should have paid very close attention, and am only trying to get others to be wary and "pay attention" when dealing with this organization. If there is any doubt about the problems with Wyndham/Fairfield, note this: In March 08 alone, five more complaints have been aired on Rip-Off. There are complaints every month. There are likely many other people who experience what we and others have who never voiced it on any internet site. As far as the word "availability" is concerned, that is a code word for "dream-on, there is rarely to never any actual resorts available to stay in." And, it was the sales person on the phone who led us to believe we would be staying at a resort. Interesting the "Three Star Hotels" you refer to are rated lower by consumers, because, the consumer is the one who actually uses it. If Wyndham is so innocent, why is there a class action suit against it now, by us consumers?
Orion
Sevierville,Tennessee,
U.S.A.
PAY ATTENTION
#3UPDATE EX-employee responds
Mon, April 14, 2008
When you set these vacations up, there is something you should pay attention to, when they say you can stay at the resort, it also states that it is based on availability. I know for a fact that the letters state it, I use to print the letters off myself. Also fyi the reason everything says Wyndham, is because two years ago Fairfield merged with Wyndham to further increase its advatages for its members. Another thing, as per company policy, every hotel that Wyndham is contracted with is a 3 star or above. When you look at these websites PAY ATTENTION because the ratings that you see are rated by the CONSUMER not the actual hotel ratings department. Furthermore, that is a rating of the AMMENITIES NOT THE HOTEL ROOM. Wyndham/Fairfield is the LARGEST timeshare company in the world, and a fortune 100 company, I seriously doubt that they are scamming you.
