- Report: #489653
Complaint Review: Xoom Global Money Transfer - San Francisco California
Reported By:
felipe -
San Francisco, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Xoom Global Money Transfer
100 Bush Str San Francisco, California, United States of America
Phone:
Web:
N/A
Categories:
Business Rating:
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Xoom Global Money Transfer Xoom Total Ripoff, false advertising, horrible customer service San Francisco, California
This company has struck me several times with very bad service and extremely unresponsive ways to react on my complaints.
My wife and I had used them once to send money to Peru and it took forever to get the money there. Plus, they charged more then was advertised. As a result we stopped using it. A few months later, Xoom sent us a code to waive charges and allow us to send a free transfer. We thought, well, let's give it another try, used the EXACT same details we used before, applied the code and received a confirmation that the money was transfered.
A day later, we received an email that the money cannot be delivered because of fraud. We immediately called and reassured them that there was no fraud happening and that we indeed wanted the money to be sent to Peru, just as we have done it before...
They apologized and told us to do it again... and guess what: Now the coupon code didn't work any more. After talking to them, it was obvious that the initial transaction was only canceled so that we could not benefit from the free transfer and that they wanted us to pay... It was so ridiculous and unbelievable.
After about 30 minutes on the phone, the agent told me that they would make an "exception" and let me use the code again. (What kind of exception is that, anyways... I was blocked from using the code in the first place... ) Anyways, so we tried another time, again using the RIGHT details, address, credit card numbers, etc, just as the agent had told me.
Another day went by and boom, transaction was marked fraudulent again, only that this time the company would not respond to my question of why that was the case. They finally admitted that I had to do it again WITHOUT the coupon code and that it will work then for sure. Total rip off. So basically the code was only bait to get me to use their site...
On top of it, they charged my credit card in both cases, blocking a total of $1000 dollars, maxing out my limit and ruining my nieces birthday whom the money was for. We then had to take out cash from another card and go to Western Union. Within 10 minutes the money was there.
Xoom took almost a week to refund my money and never replied to complaints regarding the false advertising of a coupon code.
Don't work with this company, they promise you things they cannot deliver, their customer service is very slow and incompetent and on top of it, they take forever to deliver the money.
I wonder how companies like this can stay in business...
My wife and I had used them once to send money to Peru and it took forever to get the money there. Plus, they charged more then was advertised. As a result we stopped using it. A few months later, Xoom sent us a code to waive charges and allow us to send a free transfer. We thought, well, let's give it another try, used the EXACT same details we used before, applied the code and received a confirmation that the money was transfered.
A day later, we received an email that the money cannot be delivered because of fraud. We immediately called and reassured them that there was no fraud happening and that we indeed wanted the money to be sent to Peru, just as we have done it before...
They apologized and told us to do it again... and guess what: Now the coupon code didn't work any more. After talking to them, it was obvious that the initial transaction was only canceled so that we could not benefit from the free transfer and that they wanted us to pay... It was so ridiculous and unbelievable.
After about 30 minutes on the phone, the agent told me that they would make an "exception" and let me use the code again. (What kind of exception is that, anyways... I was blocked from using the code in the first place... ) Anyways, so we tried another time, again using the RIGHT details, address, credit card numbers, etc, just as the agent had told me.
Another day went by and boom, transaction was marked fraudulent again, only that this time the company would not respond to my question of why that was the case. They finally admitted that I had to do it again WITHOUT the coupon code and that it will work then for sure. Total rip off. So basically the code was only bait to get me to use their site...
On top of it, they charged my credit card in both cases, blocking a total of $1000 dollars, maxing out my limit and ruining my nieces birthday whom the money was for. We then had to take out cash from another card and go to Western Union. Within 10 minutes the money was there.
Xoom took almost a week to refund my money and never replied to complaints regarding the false advertising of a coupon code.
Don't work with this company, they promise you things they cannot deliver, their customer service is very slow and incompetent and on top of it, they take forever to deliver the money.
I wonder how companies like this can stay in business...
