Yellow Letters Complete
United States of America#2REBUTTAL Owner of company
Thu, May 24, 2012
What is perhaps more alarming than a consumer misrepresenting a situation is that our company was not contacted by a representative of this website for any type of due diligence or validation of the person's claim prior to the claim being posted online.
This lack of validation or due diligence process can make a person question the credibility of the people posting and the validity of the claims contained in the posts on this website.
Yellow Letters Complete
United States of America#3REBUTTAL Owner of company
Thu, May 24, 2012
The individual is misrepresenting the situation and the report she posted is inaccurate.
1 We did not hang up on the individual.
2 The individual agreed to the price she saw on our website when she placed the item in her shopping cart and then entered her credit card information. We delivered the product to her that business day. The next day she contacted us and attempted to negotiate price after she had received the product.
3 We do not retroactively change prices and our website does not state that we do. It would be both unrealistic and unfair to change the price of a product after the transaction has been completed.
Our Low Price Guarantee clearly states that the offer must be mentioned prior to ordering, and the individual did not include that in her post.