- Report: #1378613
Complaint Review: Youth RENU - Internet
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Author Confirmed
Why?
Youth RENU
Internet, USA
Phone:
(877) 909-2949
Web:
http://youth-renu.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Youth RENU AGELESSSKINAID andEnhanceEye "Upon signing up for your trial offer, your credit card provided will be charged a One-time processing for shipping of $4.95. If you contact customer service to terminate your trial enrollment within 14 Days of the date that you enroll in the Program, they claim you will not receive any additional product and you will not be charged anything else; however, they have super rude and shaddy customer service and supervisors that not only hang up on you but also threaten to keep the account open and continue charges. Your enrollment date is the date that you submit your order for the trial product. Any additional items will incurr a separate shipping fee; however, they are shipped in one box. On day 14 of the trial perdiod, the full product cost of $89.97 is charged to your card and you are automatically enrolled in auto ship program, which will ship you monthly the product, and charge your card $89.97 every 30 days thereafter. Internet
Youth RENU offered a 14 day supply free trial of their Face Cream and Ageless Eye Recovery. They requested a credit card to pay for shipping. Shipping was charged to my credit card through 2 separate transactions under 2 company names: AGELESSSKINAID and EnhanceEye. Both products arrived in 1 box. On day 14 I am being charged $89.97 from AGELESSSKINAID and 85.97 from EnhanceEye. I called and was told that since I did not call to cancel my order by yesterday (day 13), I am being charged for this originally adversited "free" product. When I told them I wanted to cancel my membership, I was asked if I wanted the product for a 50% discount. I was told that each of these charges were for the product that was already sent to me, which was originally represented as a free trial. I canceled all orders and was hung up twice. I got confirmation of the cancellation via email and even thought is day 14 of my trial they refuse to give me a refund. Finally I got through a supervisor who aside from being absolutely rude told me that the best they can do is give me a courtesy refund of 35% of the charges and that if I did not agree with that, he was going to keep my account open and continue to charge me these fees on a monthly basis. Now I see a new charge on my account and got an email saying they processed my new order which I never placed!! They are absolutely shaddy, don't release the required information but hide it at the very bottomo in a link of terms and conditions. Even the email receipts do not show data on any charges or autorenewals. Total Scam!
