- Report: #739987
Complaint Review: Zoosk Inc - San Francisco California
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Author Not Confirmed
Why?
Zoosk Inc
475 Sansome St Fl 10 San Francisco, 94111 California, United States of America
Phone:
(415) 362-1000
Web:
www.zoosk.com
Categories:
Business Rating:
(0)
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Zoosk, Inc Zoosk Inc used my credit card without my authorization San Francisco, California
On November 2010, I saw Zoosk ad on my Facebook that offered a very cheap membership for USD 5.25 for 6 months, so I subscribe. I ended up rarely used the service because I found it very ineffective, but I thought it the membership would end soon anyway on May 2011, so I never open the website during the time. That's why I'm very surprised when I received a credit card billing for USD 52.50 for Zoosk service, despite it has ended. I contact the Customer Service, but it was useless. I only received an email stating that they have automatically renew my membership. I was shocked to learned that they had used my credit card information without my authorization and charge me ten times the price I paid when I first subscribed.
I contacted my bank, and they told me to fill the dispute form, and I have to cancel my credit card to stop Zoosk from charging me with the subscription fee.
I contacted my bank, and they told me to fill the dispute form, and I have to cancel my credit card to stop Zoosk from charging me with the subscription fee.
1 Updates & Rebuttals
GeorgeV
Virginia,USA
dont cancel
#2Consumer Comment
Mon, June 13, 2011
dont cancel your card, instead report it lost/stolen, cancelling will not stop charges as the new charge will reopen the account. dont ask me how i know....
