- Report: #591714
Complaint Review: zoosk.com - Internet
Reported By:
AndyP -
Grand Island, Nebraska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
zoosk.com
Internet, United States of America
Phone:
1 (415) 362-1000
Web:
www.Zoosk.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
zoosk.com Made initial purchase of $29.99 for one month membership. Zoosk upcharged my CC to $119.88, Internet
On April 8, 2010 I purchased a one month membership to Zoosk.com. I am internet savvy enough and experienced enough to make absolutely sure of what it is I was purchasing. There were three upgrade options, a one month for $29.99. a three month for $59.97 and the year membership for $119.88.
I made absolutely certain to fill the bubble, place check mark, or fill the box of the one month membership for $29.99. Even before final submission I went back and double checked that I had placed the mark in the correct box.. "Yep, the bubble is filled for the one month membership for $29.99."
But, low and behold, I check my on line statement 24 hours later and I am being charged $119.88!!!!!!!!!!!!
I immediately called the telephone number associated with the on line transaction and got the voice mail recording stating that they don't take calls and I will be unable to speak to anyone. It said the only way is through email. I emailed them and have yet to get a response back.
Called my bank and it appears my bank is in on it to. Bank won't stop payment or refund money unless I can prove that I only wanted the one month membership.
Stay away from ZOOSK!
I made absolutely certain to fill the bubble, place check mark, or fill the box of the one month membership for $29.99. Even before final submission I went back and double checked that I had placed the mark in the correct box.. "Yep, the bubble is filled for the one month membership for $29.99."
But, low and behold, I check my on line statement 24 hours later and I am being charged $119.88!!!!!!!!!!!!
I immediately called the telephone number associated with the on line transaction and got the voice mail recording stating that they don't take calls and I will be unable to speak to anyone. It said the only way is through email. I emailed them and have yet to get a response back.
Called my bank and it appears my bank is in on it to. Bank won't stop payment or refund money unless I can prove that I only wanted the one month membership.
Stay away from ZOOSK!
