1, Report:
#1528543
Posted Date:
Sep 05 2023
Charter Communications Spectrum Communications Predatory and fraudulent billing West Columbia SC
We were billed $114.00 for a month of service after we turned in all equipment and terminated services with Spectrum. Thus, we've been fraudulently charged for a month of services we never received. I've disputed this account several times over Credit Karma and with various collecti...
Entity
Charter Communications
Categories: Unauthorised billing
2, Report:
#1341593
Posted Date:
Dec 06 2016
Charter Communications Charter Spectrum, Charter internet, Charter Television Liar Liar Pants On Fire. Classic Bait and Switch charter.com Nationwide
I dont know where to start. I have charter internet and have for about 2 years. I called to bundle my TV with them to see if I could save some money. After talking to their sales rep, I was told that I would get all of these channels, a home phone (which we have never had. We ...
Entity
Charter Communications
Categories: Internet Service Providers
3, Report:
#1335463
Posted Date:
Oct 28 2016
Charter Communications Charter Charter Spectrum Deceptive Billing Practices possible FCC Violation Nationwide Nationwide
Sir or Madam,My wife and I began monitoring our billing with Charter Communications approx 1 year or so ago when we added their services and left AT&T after billing issues. We signed up for a package of $150 for 3 services and to date have never received that billing amount. Today, ...
Entity
Charter Communications
Categories: Cable TV
4, Report:
#1319763
Posted Date:
Jul 30 2016
Charter Communications Charter Spectrum Refused Promised buyout Newtown Connecticut
In early June, 2016:I had Dish TV service and when speaking to a Charter representative about another matter I was asked if I wanted to switch my TV service to Charter. I told her that I had a contract with Dish and would have to pay an early termination fee if I switched.&nbs...
Entity
Charter Communications
Categories: Cable TV
5, Report:
#1288438
Posted Date:
Feb 18 2016
Charter Communications Charter Communications in Duncanville Texas Total Ripoff, bad service, bad installation, bad equipment Duncanville Texas
When I signed up for Charter Communications I left AT&T Universal, I switched to save money, and boy did I not save any money. The problem started when they sent a 3rd party vendor to do the installation. I had wires all over the place, they did not follow any of my instructions...
Entity
Charter Communications
Categories: Cable TV
6, Report:
#1279333
Posted Date:
Jan 11 2016
Charter Communications Charter Spectrum Broke a TV, Couldn't install equipment, brought incorrect equipment, Sales promised what service couldn't deliver., STAY AWAY Grand Prairie Nationwide
Charter Communications has been my internet service provider for quite some time, 5 years or more. Calling for their amazing Bundle cost me a lot of money and headaches. Service tech didn't show. Frustrating being left a week without television service and 3 small children and...
Entity
Charter Communications
Categories: Cable Companies
7, Report:
#1181568
Posted Date:
Oct 08 2014
Charter Communications Charter Cable and Internet billed for on demand movies I did not purchase Cleburne TX
I opened my eighty year old mother's cable bill to find $190.70 in on demand movie charges. I knew there must be an error. My mother has had charter cable for years, does not order movies. She uses just a few functions on her remote, and would not be able to order an on demand mov...
Entity
Charter Communications
Categories: Cable TV
8, Report:
#1175053
Posted Date:
Sep 07 2014
Charter Communications Charter Communications billed me for movies I did not watch Taylors, South Carolina
I received my Charter bill and realized it was way higher than what we normally pay. We check online and realized that have about 20 movies charged to our account. Charges were made at times when we are not even home or while we are sleeping.
I call the customer service and spoke ...
Entity
Charter Communications
Categories: Cable TV
9, Report:
#1171950
Posted Date:
Aug 24 2014
Charter Communications Charter Cable, Charter Internet, Charter Phone The absolute worst service I have ever had in my entire life! Fort Worth TX
Dear Charter Communications,
It is amazing to me that your organization fails to understand the value of a customer. I have been a customer since moving to Fort Worth 18 months ago. That is 18 months that you have been getting my money in exchange for your service. Throughout ...
Entity
Charter Communications
Categories: Internet Service Providers
10, Report:
#1165861
Posted Date:
Jul 29 2014
Charter Communications Charter Cable Charter Communications Caters To New Customers And Rips Off Valued Existing Ones New York New York
Charter Communication offers special packages, and reduced rates to new customers. However, valued customers, such as my Father in law, who have had Charter for over 10 years or more,( since Charter was Marcus Cable) are raked over the coals, paying $30.00 more a month for internet ...
Entity
Charter Communications
Categories: Cable TV
11, Report:
#1070825
Posted Date:
Jun 26 2014
charter communications Charter TV scam artists billing for services not ordered Stockbridge Georgia
Constantly billing for services that were never ordered and billing extra for service
That is automatically included.
I have been with this arrogant company for well over 3 years.
My bill has never been consistant, they charge me every month for dvr services that I never ordere...
Entity
charter communications
Categories: Utility Companies
12, Report:
#1086839
Posted Date:
Jun 17 2014
Charter Communications Mr. James Rutledge CEO/Charter Communications Charter Communications RIP OFF/SCAM SELL/ James Rutledge NEVER replied New Jersey
We had decided to hook up in Charter Internet. Their Internet Service has shut down 3-4 Times! In no more than a 6 week period... I have NEVER had the internet ever shut down before Charter!! EVER!!!...
I get a call one day: We would like to bundle your Internet with Cable TV. You...
Entity
Charter Communications
Categories: Internet Service Providers
13, Report:
#1154971
Posted Date:
Jun 16 2014
Charter Communications Charter No mention of charge for service call when it was their issue Duncanville, Texas Nationwide
Entity
Charter Communications
Categories: Computer Service & Repair, Internet Service Providers
14, Report:
#1148301
Posted Date:
May 31 2014
Charter Communications Charter Worst Service and Customer Service EVER!! Portage Nationwide
I have been in business for decades and never have seen such horrendous service but even more disgusting is the customer support. We have spent hours on the phone trying to resolve our issues. They schedule appointments for technicians to come to our office and they do not even show...
Entity
Charter Communications
Categories: Telephone Companies
15, Report:
#1096109
Posted Date:
Nov 01 2013
Charter Communications / Charter Cable Said my internet problem was do to my faulty equipment. Adelanto California
Had been a loyal customer to Charter for several years. In Dec. of 2012 my internet was acting up again. I've had problems once in awhile, but nothing that became a real problem. But at the first of the year, 2013, I have had nothing but intermittant internet service. I had called a...
Entity
Charter Communications
Categories: Consumer Services
16, Report:
#1093961
Posted Date:
Oct 23 2013
Charter Communications Charter reneged on price guarantee agreement within two weeks of service installation Madison Wisconsin
I ordered a $29.99/mo internet service from Charter in Wisconsin. It was installed as agreed. A week or so later I decided to order TV and Phone for $59.99/mo - and that was installed. Then due to a family situation which meant I would only be in Wisconsin occassionall...
Entity
Charter Communications
Categories: Internet Service Providers
17, Report:
#1079313
Posted Date:
Aug 27 2013
Charter Communications Charter Cable T.V. Lied and unprofessionaly and duplicitously degraded and harrassed me Internet
The entire fiasco began when I moved from one location to another in Reno, Nevada. The Charter technician installed new equipment at my current address. I spoke with a representative from Charter Communications and surprisingly she told me I did not need to return my old equipment. ...
Entity
Charter Communications
Categories: Cable Companies
18, Report:
#1044077
Posted Date:
Apr 17 2013
Charter Communications Charter Communications Long Beach Charter Communications changes TV service - Rips off bulk customer Internet
In March 2013, Charter Communications modified their cable TV transmission on several channels to a digital format without appropriately notifying their customers. Overnight, several television channels simply vanished from our bulk television service account. After cont...
Entity
Charter Communications
Categories: Cable TV
19, Report:
#1021578
Posted Date:
Feb 28 2013
Charter Internet Charter Communications Charter Internet Stole My Money Sales Bait and Switch Madison, Wisconsin
Charter Internet Stole My Money.
Now I understand why Ripoff Report exists - because now I have been ripped offby Charter Internet/ Charter Communications and want you to know about it. I have been a Charter customer for over two years for both high speed internet and telep...
Entity
Charter Internet
Categories: Internet Services
20, Report:
#999467
Posted Date:
Jan 19 2013
Charter Communications Charter - PO Box 60188 Los Angeles CA 90060 Criminal Fraud perpetrated by Charter - breaking clear and specific agreements, repeated lies and now threats Carson City, Nationwide
Both Internet and TV Cable services were provided - then Charter has attempted to scam us and commit Criminal Fraud in so doing - after two letters and over 10 phone calls encouraging them to correct their erroneous accounting (aka bold-faced thievery) they now threaten disconnect a...
Entity
Charter Communications
Categories: Internet Services
21, Report:
#996546
Posted Date:
Jan 14 2013
Charter Communications Charter Cable Increased cost of internet from $29.95 month to $47.95 because I dropped TV Service Internet
Charter Cable took over our area of service at the beginning of 2011. I always had internet service only and once paid $19.95 per month and then upped it to the $29.99 per month tier for faster internet. In August 2012, I spoke to a saleperson to enquire about price of cable. ...
Entity
Charter Communications
Categories: Cable TV
22, Report:
#976504
Posted Date:
Dec 01 2012
Charter communications charter lying customer service rep, supervisor and manager with CHARTER Internet
I called into charter to make arrainments to pay my monthly payment on Dec 7, 2012 and talked to a young man Kassim Badge # NIN. i was told i would gt calls from charter about my account but not to worry as long as i paid my balance by my arrainment date of Dec 7,2012 then my servic...
Entity
Charter communications
Categories: Telephone Companies
23, Report:
#969772
Posted Date:
Nov 18 2012
Charter Communications Charter Cable Digiital Upgrade Not Needed, Internet
Charter communications has been calling customers informing them that as of this month (Nov 2012) they will be requiring all customers to upgrade to a digital receiver in order to receive their television signal.
This digital receiver box is to be provided to the customer for fre...
Entity
Charter Communications
Categories: Cable TV
24, Report:
#965921
Posted Date:
Nov 11 2012
Charter Communications Charter Cable Charter erroneous billed my account over $1000 dollars the past two month and CSR's treat you like 3rd class trash Internet
Over the past two months (October & November), and more than likely December when it arrives, I was erroneously billed $513.22 & $545.19 for one-time charges for Video On Demand that I or anyone in my household ordered. These charges were scattered throughout the day a...
Entity
Charter Communications
Categories: Cable Companies
25, Report:
#958946
Posted Date:
Oct 23 2012
Charter Communications Charter runs test that shut down their systems, when they don't reboot properly phone service is disrupted . They don't care and will not adjust their bill accordingly South Lake Tahoe, California
Charter communication phone service is scetchy it goes out way more than it should and there customer service sucksFrank
South Lake Tahoe
Entity
Charter Communications
Categories: Telephones