51, Report:
#461154
Posted Date:
Jun 28 2009
Best Buy Geek Squad Breach of Contract by Virtue of Misdiagnosis and Failure to Provide Adequate Information to Allow the Customer to Make an Informed Decision Mesa Nationwide
I had lent my computer to my friend Tony, and three years later the computer presented symptoms that made the computer unuseable. The symptoms included the following:
* extremely slow Windows XP startup,
* mouse cursor freezing indefinitely during startup,
* extremely slow system...
Entity
Categories: Computer Service & Repair
52, Report:
#460301
Posted Date:
Jun 20 2009
Best Buy / Geek Squad Sell crap equipment, piss-poor service techs, lied to on the phone, THEY DONT CARE! Reno Nevada
After much searching, bought a Sharp 52 1080 LCD HDTV from Besy Buy in south Reno, Nevada, on November 26, 2008 for $1,299. Bought add-on warranty package for several hundred $$ to add to manufacturer's warranty. Had a choice of buying from WalMart (should have gotten it there) but ...
Entity
Categories: Television Parts & Services
53, Report:
#172890
Posted Date:
Jun 20 2009
Geek Squad - Best Buy geek squad irresponsible, erased my hard drive without consent ripoff Deptford New Jersey
I took my computer to Best Buy in Deptford, NJ since I couldn't load windows XP. They were supposed to install the new version. They did it after a couple of weeks (!), but when I brought my computer home I realized that they erased my whole hard drive! I had years of work on that d...
Entity
Categories: Audio & Electronic Retail Stores
54, Report:
#437783
Posted Date:
May 22 2009
Best Buy Geek Squad Horrible and Incompetent Service Nationwide
My GeekSquad Ordeal
I purchased an HP notebook computer (dv2000) from Best Buy (BB) in 2007. with 3yr service plan for an extra $300.
Last month, the computer stubbornly refused to power on. After employing power reset strategies (easily found online), I got it to power up 2 m...
Entity
Categories: Computer Service & Repair
55, Report:
#451689
Posted Date:
May 14 2009
Best Buy / Geek Squad Not honoring additional warranties/ not repairing warranteed equipment that was pd for Columbus Georgia
6 months ago I dropped my MacBook that was not quite 6 months old damaging the screen and also what looked to only be cosmetic damage I had purchased an accidental damage policy and took it into the closest Best buy which was in Columbus Ga at that time I had the unfortunate experie...
Entity
Categories: Computer Service & Repair
56, Report:
#392092
Posted Date:
Mar 27 2009
Best Buy, Geek Squad, ESIS Insurance XACTO Knife Damage to Floor Tile Richfield Minnesota
In April, we purchased a Samsung 52 plasma television from Best Buy for our newly constructed home. We were so excited. We even purchased a complementary Samsung surround sound system to make sure we would get the full home theater entertainment experience. We brought the items home...
Entity
Categories: Audio & Electronics Shops
57, Report:
#436336
Posted Date:
Mar 26 2009
BEST BUY GEEK SQUAD Distroyed my computer Panama City Florida
On January 2008 I took my computer to have it tweeked. When I returned to get my computer I was informed that it was so infected that they did not know if they would be able to restore it. What they didn't know was I had ran three virus scans before taking it in and I knew it did ...
Entity
Categories: Computer Service & Repair
58, Report:
#365791
Posted Date:
Feb 25 2009
Best Buy Geek Squad Geek squad waited 3 weeks before shipping my computer to HP. Then the desktop tower was received with damage. Lafayette Indiana
My computer was not reading/writing cd/dvds. A minor problem, but I had only purchased the tower 2 months prior to this, so I decided to ship it to HP while it was under the 1 year MFG warranty. I turned my desktop tower over to GS and went on vacation. 3 weeks later I called and...
Entity
Categories: Audio & Electronic Retail Stores
59, Report:
#422858
Posted Date:
Feb 13 2009
Best Buy Geek Squad Best Buy Geek Squad Laptop Warranty Repair Nightmare Rockaway New Jersey
My sister asked me to look at her daughters Gateway laptop and I determined that the hard-drive was dead. My sister purchased the extended warranty at Best Buy so I brought the laptop back to Best Buy and the Geek Squad sent it out for warranty repair. The nightmare begins!
Let i...
Entity
Categories: Computer Service & Repair
60, Report:
#300089
Posted Date:
Jan 29 2009
Best Buy Geek Squad Best Rip-off Geek Squad Boulder Colorado
A couple of weeks before the end of the fall semester at CU Boulder, my daughter's laptop failed. The error indicated that an operating system could not be found. My distraught daughter called me and I send her to the Best Buy in Boulder.
After seven days and $185, they told ...
Entity
Categories: Computer Service & Repair
61, Report:
#415886
Posted Date:
Jan 25 2009
Best Buy- Geek Squad Deceptive Squad. Bad tech support. Springfield Oregon
I can not believe how bad the Best Buy tech support is. I sold my laptop to a friend of mine. It came up recently with some boot issues. I checked it out for her and let her know I thought it was the hard drive that needs replaced. It was still under warranty so she took it into Bes...
Entity
Categories: Computer Stores
62, Report:
#412172
Posted Date:
Jan 25 2009
Geek Squad- Best Buy Repairing my Laptop NIGHTMARE!! Beware of Best Buy and Geek Squad!! Birmingham Alabama
Where do I even begin with this company? 1000s of reports have been filed to BBB in all states and many investigations have been launched by Attorney General's in over 30 states.
So let me tell you shortly about my story. My laptop has the 3 year PSP Service plan which covers ...
Entity
Categories: Computer Manufactures
63, Report:
#412687
Posted Date:
Jan 16 2009
Best Buy Co., Inc. Geek Squad Extended Warranty Service Failures and Excuses Nationwide
I called Best Buy @ 888-237-8289 on December 12, 2008 to schedule service on a washing machine in the week prior to Christmas and was scheduled for service Thursday, December18, 2008. The technician determined that he needed to order some parts to make the repair. He informed my m...
Entity
Categories: Warranty Companies
64, Report:
#412362
Posted Date:
Jan 15 2009
Best Buy Geek Squad TV Repair Best Buy Black Tie Protection is a Fraud! Columbia Internet
My brand new 46 inch Samsung TV was purchased from Best Buy in Columbia SC on 22 OCT 08. On 30 DEC 08 my TV screen's picture flickered out and I was left with only sound and a very faint backlight.
After calling 1888BESTBUY and talking to a Geek Squad TV Repair agent, she was una...
Entity
Categories: Television Parts & Services
65, Report:
#406938
Posted Date:
Jan 06 2009
Best Buy Geek Squad $299 to fix my computer and didn't!!! St Louis Missouri
11/12/08 the Geek Squad came out to fix my computer because I could not sign in or anything! So the tech tells me that he had to completely strip it. The cost to me $299. I guess that's what he did because it seemed to work slightly for a few days but nothing like it did before. The...
Entity
Categories: Computer Service & Repair
66, Report:
#407647
Posted Date:
Jan 04 2009
Best Buy Geek Squad Windows Vista Optimization or optimizer Miami Florida
Traveled to Best Buy on 04/25/2008 after seeing a advertisement for a laptop/notebook computer for $499.99 but all 3 stores in the area had already optimized every single laptop offered for sale at this price for an additional $29.99 with no choice not to have this optimization done...
Entity
Categories: BBB Better Business Bureau
67, Report:
#381898
Posted Date:
Dec 17 2008
Geek Squad Best Buy MY life lost in a box memories financials business Mesquite Texas
My computer has a virus, it can be removed, but I just do not have the time, to do so, I take in my desktop to Best Buy, that has wedding pictures, children's pictures, 2006 thru 2008 income tax returns, personal documents, business documents, etc....etc....I ask for malware removal...
Entity
Categories: Computer Service & Repair
68, Report:
#396043
Posted Date:
Dec 11 2008
Best Buy / Geek Squad Geek Squad is comprised of incompetents Whitehall Pennsylvania
We had purchased a 50in Plasma television which was to be delivered and set-up by the Geek Squad. Although they were prompt in calling our home to arrange the date, they never showed. In calling them during the afternoon time slot that was supposed to be the delivery time, the acc...
Entity
Categories: TVs & VCRs
69, Report:
#387994
Posted Date:
Nov 14 2008
Best Buy Geek Squad TV repair service - or is it? Sacramento California
I was lucky enough to receive a 32 inch Sharp Aquos LCD tv as a wedding gift from my dad, who also purchased the 4 year service aggreement from the Geek Squad. The screen on the tv started going black, but I could still hear the sound so I thought it was the cable company. After 2 c...
Entity
Categories: Television Parts & Services
70, Report:
#388247
Posted Date:
Nov 05 2008
Best Buy - Phoenix Clueless Geek Squad Phoenix Arizona
I had a year old Hewlett- Packard PC that I didn't have time to tinker with myself after it broke. So I figured I would give Geek Squad a try. After taking a week to get back to me, they said they had no idea what was wrong with the system. I paid my $60 service fee (could have b...
Entity
Categories: Computer Service & Repair
71, Report:
#211094
Posted Date:
Oct 13 2008
Geek Squad, Best Buy ripoff, scam. thieves, ARE YOU KIDDING ME?? Flint Michigan
I was having issues with my parents computer.. called geek squad.. dundundun- said we had viruses, debugged the computer then fried, literally fried the mother board.. That will be $250 sir. Geeks, no how about jerks! I would love to make money to destroy things... he said there w...
Entity
Categories: Computer Service & Repair
72, Report:
#376187
Posted Date:
Sep 30 2008
Geek Squad Best Buy N No customer service, lies and deceipt New York City New York
I have had a terrible experience with this company. I brought my desktop into geek squad over 3 weeks ago. I was promised that the computer would be returned within 10-12 days. At day 9 I called the store to confirm my computer would be ready. Unfortantely they did not pick up t...
Entity
Categories: Audio & Electronic Retail Stores
73, Report:
#375987
Posted Date:
Sep 25 2008
Best Buy Geek Squad Rip off artist retard squad Minnesota Minnesota
Retard squad
My laptop has been in repair for 56 days with no end in sight. They keep repairing the wrong thing!!!!!! When I call customer care they tell me basically screw you we will finish when we finish. Should I take this to small claims court? I freelance and I lost two jo...
Entity
Categories: Computer Service & Repair
74, Report:
#322491
Posted Date:
Sep 15 2008
Geek Squad - Best Buy Don't Ever Purchase A Service Plan From this Company Ocoee Florida
I purchased a Desktop Computer from Best Buy in 2005 and for some stupid reason I also purchased an in home service plan from the Geek Squad. Up until recently the computer worked fine but now that I am having a monitor issue I am finding it impossible and very frustrating to get t...
Entity
Categories: Miscellaneous Electronics
75, Report:
#320925
Posted Date:
Sep 06 2008
Compaq Computer Geek Squad Best Buy laughed at when seeking repairs Vancouver British Columbia
I received a Compaq Evo desktop computer for xmas 2008. After one week, it stopped working at all. The cmos battery supplied with the computer failed. This caused the computer to lose its bios information.I took it to Best Buy on Cambie Street in Vancouver bc. Geek squad is locat...
Entity
Categories: Computer Service & Repair