176, Report:
#296776
Posted Date:
Jan 04 2008
Hewlett Packard HP Changes rules and does not honor 2 year warranty expressed in 'customer care packs'. Palo Alto California
After many years of dealing with the old HP, something has changed. I purchased a 'customer care pack', which was indestinguishable from an extended warranty. This was a 2 year product, and I purchased it right before the original warranty on my Pavilion laptop expired. All indic...
Entity
Hewlett Packard HP
Categories: Electronic Manufacturers
177, Report:
#293775
Posted Date:
Dec 22 2007
Hewlett Packard Canada Defective Notebook and terrible service... for 6 months. Nationwide
Dr. Strange Service or: How I Learned to Start Worrying and Hate Hewlett Packard
Thank you for calling Hewlett Packard Canada. Merci davoir appel Hewlett Packard Canada, pour un service en franais dtes service en franais
Ive listened to this message at least 20 times now. Im...
Entity
Hewlett Packard Canada
Categories: Computer Service & Repair
178, Report:
#289893
Posted Date:
Dec 21 2007
Hewlett-Packard Incompetent and misleading notebook computer advertising and support Houston Texas
This is an exact copy (with redaction of personal information) of the e-mail exchange (first e-mail is at the bottom, last is at the top):
Jeff -
I would not have purchased this machine if I knew it would not support Windows XP. All of the downloads for it specially include XP...
Entity
Hewlett-Packard
Categories: Computer Manufaturers
179, Report:
#285213
Posted Date:
Nov 16 2007
Hewlett Packard Computer My Ordeal when HP returned Wrong PC Palo Alto, CA California
I appreciated reading several of the posts here while going though my ordeal with HP. If you want some detail on my case, I've provided it at the end.
It is clear that HP needs to improve the processing of situations where they have failed to perform to contract. The Quality Ca...
Entity
Hewlett Packard Computer
Categories: Computer Service & Repair
180, Report:
#280229
Posted Date:
Nov 02 2007
Hewlett Packard HP has TERRIBLE customer service! Houston Texas
I purchased an HP Pavillion dv2225NR notebook PC from Best Buy on 2/2/07. I was mostly satisfied with this purchase until the week of 9/25/07 when my computer began to malfunction. The screen would scramble while I was checking e-mail, surfing the internet, etc., and I would have ...
Entity
Hewlett Packard
Categories: Computer Service & Repair
181, Report:
#278888
Posted Date:
Oct 31 2007
Hewlett-Packard HP refuses to honor warantee because tech support took too long to fix the problem Unknown City Internet
I purchased an HP all-in-one Photosmart C6180 printer in October of 2006. At the time, I had difficulties connecting it to my laptop wirelessly. It was able to print, but not scan. I spent many long hours on the phone with tech support, and finally they told me the problem was with ...
Entity
Hewlett-Packard
Categories: Desk Top Publishing
182, Report:
#273584
Posted Date:
Oct 28 2007
Hewlett Packard Tech Support - HP Hewlett Packard ripoff, Dishonest, untruthful, LIES!! Palo Alto California
ok so this all started the end of June I have been having major problems with my dv2213cl ever since got it in march of this year (2007)
The system would go in to sleep mode but when I attempted to wake it back up it would not wake up
I ended up having to completely turn off the...
Entity
Hewlett Packard Tech Support
Categories: Computer Manufaturers
183, Report:
#280155
Posted Date:
Oct 22 2007
Hewlett Packard Invent Where has my Computer gone Fremont California
I PURCHASED MY COMPUTER A NOTEBOOK PAVILION DV4000 ON 11/23/2005,IT COST ME $1400.00 DOLLARS. THE FIRST TIME I SENT MY COMPUTER IN I HAD IT LESS THAT ONE YEAR, THE KEYS WERE POPPING OFF, THE MOUSE WAS NOT OPERABLE, THE WIRELESS NET WORK WAS NOT WORKING.
I GOT IT BACK, AND IT ST...
Entity
Hewlett Packard Invent
Categories: Computer Service & Repair
184, Report:
#279440
Posted Date:
Oct 18 2007
HP Hewlett Packard NEVER AGAIN! HP RISES TO THE TOP OF THE RETAIL FOODCHAIN, ONLY TO PROVIDE CUSTOMER CARE LIKE BOTTOMFEEDERS! Palo Alto California
A TOP OF THE LINE NOTEBOOK WITH ALL OF THE EXTRAS EXHIBITS DEATH GASPS AT 10 MONTHS INTO THE 12 MONTH WARRANTY.
RESPONDING TO A FEEDBACK INQUIRY FROM HP, I NOTED THAT THE DAILY UPDATES HAD A NEGATIVE EFFECT ON OVERALL PC PERFORMANCE AS WELL AS NO LONGER BEING CAPABLE OF SUCCESS...
Entity
HP Hewlett Packard
Categories: Computer Manufaturers
185, Report:
#274348
Posted Date:
Sep 13 2007
Hewlett Packard Liars and Cheats Palo Alto California
Case number 7340858239
Numbers I called
1-877-917-4380 x94 Rodney Lynn
1-800-756-0608 option 7 for Dan and Yunsil.
1-650- 857-1501 Tim Metcalf
10/20/06 - Bought HP Pavilion computer from staples.
10/28/06 - Start button did not work incident 8261215
6/25/07 - Compute...
Entity
Hewlett Packard
Categories: Computer Manufactures
186, Report:
#270314
Posted Date:
Aug 26 2007
Hewlett Packard - HP Computer Repair Catch 22 Palo Alto California
I bought an HP dv2000 laptop last December 06. In addition to buying the computer I bought the extended warranty. About a month ago the computer began to re boot itself and wouldn't turn off. After 2 technicians looked at it they told me it was a hardware problem. I called HP and o...
Entity
Hewlett Packard - HP
Categories: Computer Service & Repair
187, Report:
#1032441
Posted Date:
Aug 06 2007
Hewlett Packard HP Technical Support More Interested in Helping Themselves than Helping This Customer Internet internet
As the warranty neared it's ebd the calls came in almost daily from HP technical service asking if they fixed the non-operative Lightscribe disc in my Pavillion a1412n. Each time I tell them no, they did not fix it, each time they tell me they will call me back to get it fixed. Th...
Entity
Hewlett Packard HP
Categories: Computer Service & Repair
188, Report:
#264097
Posted Date:
Jul 30 2007
Hewlett Packard Steer Clear of Hewlett Packard Ripoff Palo Alto California
I have never written a review and I rarely am so adamant that people should steer clear of a company! I bought a HP Laptop in October of 2006. By early 2007 I was already having problems. The only solution was to send the computer in. I sent the computer in with the box, etc. su...
Entity
Hewlett Packard
Categories: Computer Manufaturers
189, Report:
#260923
Posted Date:
Jul 15 2007
Hewlett Packard Houston Profits at what cost? Houston Texas
HP reports quarter profits. This is something that we read from time to time in the papers and on the web, but at what cost? When HP merged with Compaq, most Compaq employees were laid off, and others chose retirement. As the years have gone by, things have gotten worse. Just like o...
Entity
Hewlett Packard - HP
Categories: Computer Manufaturers
190, Report:
#254848
Posted Date:
Jul 14 2007
Hewlett-Packard Hp Rebate ripoff Palo Alto California
I purchased an HP Pavilion Media computer/monitor and printer Dec 14, 2006. I have been trying to get my rebates since then. Last month in April,the $50. rebate finally came for my monitor. I am still trying to get my $80. rebate for my printer purchase. I was sent e-mail confor...
Entity
Hewlett-Packard
Categories: Computer Manufactures
191, Report:
#248839
Posted Date:
May 16 2007
Hewlett-Packard - HP Disabled capabilities of PSC 1350 via software upgrades ripoff Palo Alto California
The following are my opinions and why I have them:
The backdoor internet software upgrades provided as a free service by HP to owners of the Printer Scanner Copier PSC 1350 are killing the functions of the unit instead of improving them for the owner.
The upgrades serve to des...
Entity
Hewlett-Packard
Categories: Computer Manufaturers
192, Report:
#245571
Posted Date:
Apr 26 2007
123INKJETS SCAM OPERATION Will Not Refund My Money ripoff SIMI VALLEY California
On March 12th I placed an order via telephone for $67.41 worth of ink cartridges - with promise from company - 123INKJETS, of UPS 2-day ground service delivery. I waited and waited, but nothing arrived. I called numerous times inquiring why no ink? Finally, I purchased the ink el...
Entity
123INKJETS
Categories: Computer Mail Order
193, Report:
#244892
Posted Date:
Apr 20 2007
Hewlett Packard BAD, ongoing experience, lies, deception, ripoff Palo Alto California
On Oct. 9, 06, I purchased a Pavillion Dv6140 Notebook...has all the extras, widescreen, rewritable DVD/CD , built in webcam, Top of the line video card, Windows XP Media Center Edition, you get the picture. On Feb 5, 07, I called HP because my Keyboard literally fell apart. The k...
Entity
Hewlett Packard
Categories: Computer Manufaturers
194, Report:
#243538
Posted Date:
Apr 11 2007
Hewlett Packard-HP Awful product, AWFUL customer service Ripoff San Diego California
Follwoing is a copy of the letter I emailed the president/CEO of Hewlett Packard, describing my issues. I will post the response I receHello Mr. Hurd-
I just wanted to relay my experience with your AWFUL Hp Media Center PC and your HORRIBLE customer service reps that can not even...
Entity
Hewlett Packard-HP
Categories: Computer Manufaturers
195, Report:
#243038
Posted Date:
Apr 09 2007
Best Buy - Hewlett Packard HP Fraud, Deceptive Trade Practices and RICO Act violations, marketing crosses state boundary lines. ripoff Farmers Branch Texas
Imagine buying a Cadillac with a Northstar engine with eight cylinders only to discover they only dropped in four pistons after you drove it home.
I bought a HP Pavillion dv6233se laptop from Best Buy with an AMD 64 bit processor. Only after I had the machine for over 14 days (t...
Entity
Best Buy - Hewlett Packard HP
Categories: Computer Manufaturers
196, Report:
#239576
Posted Date:
Mar 18 2007
HP Hewlett Packard Hewlett Packard-HP Sold defective laptop did not inform when dangerous and defective battery/adapter recalled adapter defect made computer totally inoperatable (could not plug-in or charge unit). 3000 Hanover St.3000 Hanover St. Palo Alto C. California
Sent previously.
Defective adapter/battery on Pavillon ze 4400.
Cathy
Great Neck, New YorkU.S.A.
Entity
Hewlett Packard-HP
Categories: Computer Service & Repair
197, Report:
#239394
Posted Date:
Mar 17 2007
Hewlett Packard hewlett Packard's customer service does not exist ripoff Palo Alto California
Hewlett Packard does not have a functioning customer service department. I have yet to be contacted by a representative to satisfy a gross error compounded by unresponsive technical support.
I returned a laptop for repair that was seriously damaged in shipment from a prior repai...
Entity
Hewlett Packard
Categories: Computer Manufaturers
198, Report:
#239136
Posted Date:
Mar 16 2007
HP - Hewlett-Packard ripoff sold defective product did not notify of battery recall did not fix maufacturers defect that redered product inoperatable Internet
My HP Pavillon ZE4400 has been sent back to the Seller and the Manufacturer contacted more than three times for various problems, some inherently dangerous. From the moment I received this item it did not work right. Software was not properly loaded, the internal WiFi can NEVER work...
Entity
HP Hewlett-Packard
Categories: Computer Manufaturers
199, Report:
#236414
Posted Date:
Feb 19 2007
Hewlett Packard, HP refuses to honor warranty! India Customer Service a joke! Palo Alto California
We purchased an HP digital camera on Oct. 23. This camera has a 90 day warranty. It stopped working and we called on Jan 19 to report it was not working. It was obvious I was talking to someone in India. After an hour, he told me my camera was out of warranty, although I called ...
Entity
Hewlett Packard
Categories: Cameras & Video
200, Report:
#235371
Posted Date:
Feb 10 2007
Hewlett Packard Warranty ripoff and failure to repair Nationwide
I too also fell for the warranty trap. I purchased my HP Pavillian DV1000 on 08-22-2005 at a big box store. It came with a one year warranty.
Well on June 16th 0f 2006 when the LCD died I called the store and they told me to bring it to any store. When I showed it to the Tech hi...
Entity
Hewlett Packard
Categories: Computer Manufaturers