1, Report:
#1428362
Posted Date:
Feb 10 2018
CoolFrames Coolframes.com Defective and Damaged eyeglass Frames - BEWARE Brooklyn New York
In November 2017, I ordered a pair of eyeglass frames and prescription lenses for $555.00. I lost my old pair and have severe vision issues without them. I understood the delay because of the holidays and finally received them on 12/19/2017. Upon receipt the frames were chipped. I c...
Entity
CoolFrames
Categories: Eye Care, Eye glasses
2, Report:
#1420446
Posted Date:
Jan 02 2018
coolframes.com CoolFrames Eyewear Boutique Did not deliver product as shown on order: refused to accept return with advertised 100% Satisfaction Guaranteed Brooklyn New York
I ordered two pairs of glasses. One pair Modo frames with clear prescription lenses, and a one pair of Ray Ban sunglasses with prescription lenses.
They delivered Ray Ban sunglasses with clear prescription lenses. This seems an obvious error. Sunglasses have sunglass lenses, pre...
Entity
coolframes.com
Categories: Eye glasses
3, Report:
#1334200
Posted Date:
Oct 20 2016
COOLFRAMES.COM Sells bent and used frames, terrible return policy BROOKLYN Internet
Terrible - frames came bent - arms were stretched out as thought someone had already worn them. Return policy will only credit you for the frames, not the lenses, plus there is a 30% restocking fee and other charges, postage, etc. They told me to take them to a local optical sho...
Entity
COOLFRAMES.COM
Categories: Eye Care
4, Report:
#947217
Posted Date:
Sep 27 2012
Coolframes.com I paid and never received anything - Fraud Internet
I ordered a pair of prescription glasses for 650 USD. I never received anything. I asked for a refund and never had it. It's been now 3 months I have been trying to solve this situation without success. Clearly the worst online shopping experience I ever had and total waste of money...
Entity
Coolframes.com
Categories: Optical Products & Repair
5, Report:
#691476
Posted Date:
May 12 2011
Coolframes.com I paid them and never received anything Internet
I bought a pair of frames and lenses from coolframes. Weeks passed and I received no notifications from coolframes, and did not receive my purchase. I started to feel like I had given them my money and they had disappeared. I emailed them, and they told me the size frames I ordered ...
Entity
Coolframes.com
Categories: Optical Products & Repair
6, Report:
#353742
Posted Date:
Jul 21 2008
Coolframes.com Cool frames Never shipped, poor to no response to emails and phone calls New York New York
I contacted them on the 10th, they confirmed my order would be received by me by the next week at the latest. So, I placed my order with them. I purchased their fastest shipping, express, which states 2-5 days. They give short answers to emails, when they respond at all - answers...
Entity
Coolframes.com
Categories: On-Line Stores
7, Report:
#346324
Posted Date:
Jul 18 2008
Coolframes.com Silence treatment... and lies! NY New York
Below are some of the first e-mails I received after having ordered a pair of reading glasses through their website. To this day I have not heard from this company after my last e-mail requesting a thorough explanation regarding the delay, mistake, and my legitimate request to have ...
Entity
Coolframes.com
Categories: Miscellaneous Companies