Countrydodgebabe
Edmonton,#2Consumer Suggestion
Wed, March 13, 2013
Call the bank of the credit card you used to make the purchase and tell them you would like to file an investigation against coolframes.com They will ask you would happened and the dates which you clearly have. i had this problem with clearly contacts and TD cleared it up within 4 days.
Kevin Smith
Coppell,#3Consumer Comment
Thu, May 12, 2011
I have concerns about the validity of the above report and other similar negative reports about online stores selling prescription eyeglasses.
The author of the above report claims that GoogleCheckout told her that the order had been canceled and her money had been refunded, but that her money hadn't been refunded. It's hard to believe that GoogleCheckout, which is a largely automated service owned and operated by Google, would tell her that her money has been refunded if it hadn't been refunded. Even if that were true, the problem was with GoogleCheckout, not Coolframes.
I myself recently ordered from Coolframes and I'm extremely happy with their service. About 3 weeks ago, I ordered prescription eyeglasses from Coolframes. The lenses were ultra thin and had anti-scratch and anti-glare surfaces. The frames were brand name frames (Luxottica). All this cost $220. I received the glasses 7 days after ordering them. These glasses are for reading and computer use and my vision is excellent when using them.
I needed a second pair for work. I was worried about the negative reviews about coolframes and other online vendors, so I decided to go to a brick-and-mortar store to order a second pair. I ordered the second pair of the same exact glasses at a Lenscrafters store (Grapevine Mills Mall, Grapevine, TX) on the same day I ordered them from Coolframes. Lenscrafters charged me $440, so exactly two times as much as Coolframes for the same lenses and frames.
I received the Lenscrafters glasses only today, 3 weeks after ordering them. I had to call Lenscrafters 5 times and UPS 3 times to get them. Apparently Lenscrafters had entered a wrong street number for the address (956 instead of 965). They were unable to correct this mistake in spite of my phone calls, and UPS would not deliver the glasses or let me change it in their system. Ultimately, I had to drive a 50-mile roundtrip to the nearest UPS hub to retrieve the glasses.
After all this, I can't see my computer screen as clearly with the Lenscrafters glasses as with the Coolframes glasses, so I suspect Lenscrafters messed up the prescription.
Based on my experience, I recommend Coolframes to anyone. I do not recommend Lenscrafters.