- Report: #1515007
Complaint Review: Amazon - Seattle
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Author Confirmed
Why?
Amazon
Seattle, United States
Web:
https://www.amazon.com/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Amazon Toral Ripoff Seattle
I ordered a Air/Hydraulic shop press through Amazon from one of their vendors (Tool Shack). I received only half of the order so I first contacted tool shack by their phone number listed with Amazon. During the phone conversation tool shack assured me the remaining part of the missing order would arrive soon after submitting photos of what I had received.
I contacted tool shack 3 or 4 more times and they finally said the company was no londer in Business and they would request a pick up ticket to return the items I had received. I then contacted tool shack another 2 or 3 times inquiring about the return pickup label and was told they were working on it. Needless to say nothing ever was done.
I contacted Amazon's customer service to see if they would intervein. The customer service agent filed a A to Z refund to get a pick up lable. I then received an e-mail telling me to return the parts I had and I would get a refund and on the return label from Tool Shack it stated I would have to pay for the return, even though they had send only half the parts and would never be able to send me the remaining part of the order.
Then I received a e-mail from Amazon stating they had declined the refund. The real problem is this. The original order was for $222.72. I checked with FedEx about the cost of the parts I had and the 90 pound box would cost over $600.00 to send back to Tool Shack to get my $222.72 refund. Itried to explain this problem to Amazon customer service and ask who would refund the shipping cost back to me.
Again they declined the A to Z refund and would no force their vendor(Tool Shack) to refund the shipping cost to me or have Tool Shack to send a Pickup label. So needless to say no one in their right mind would pay over $600.00 to maybe get the $222.72 refund. Both Amazon and Tool Shack complete ripped me off and I have since cancelled my prime membership and will do all my purchases from E-Bay.
